AAM Brand
Resident Services Coordinator
Responsible for ensuring consistent and adequate coverage of front desk monitor hours and providing on-site personalized customer service at a 55+ active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance, and by facilitating various services to enhance the lifestyle experience of community residents. Responsibilities: Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations. Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance. Retrieves and distributes all voice mails left with front reception. Monitors pick-ups/deliveries. Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting. Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events. Performs other clerical, cleaning, administrative and lifestyle-related duties as directed. Knowledge, Skills and Abilities: Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems is a must. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines while staying focused and detail oriented. Exceptional organization skills. Ability to interact and work positively and effectively with residents and staff at all levels. Ability to deal with customer service requests in a professional and timely manner. Team player with ability to work collaboratively and cooperatively within the department as well as with other departments. Lifestyle enthusiast, comfortable organizing and working with community association resident volunteers. Physical Demands & Work Environment: Primarily sitting at workstation utilizing a computer in an office setting. Occasional bending; lifting of objects (up to 25 pounds). Occasional light cleaning of work area. Must be flexible to work early mornings, evenings, and weekend shifts. Education: High School or better. Experience: 2 years: High school diploma or GED and minimum two (2) years of experience working in a Receptionist, Customer Service and/or Hospitality role within an office environment. Ability to successfully complete employer-paid CPR/AED certification and an ABC Basic Liquor Law training w/in 45 days of hire.
Responsible for ensuring consistent and adequate coverage of front desk monitor hours and providing on-site personalized customer service at a 55+ active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and/or assistance, and by facilitating various services to enhance the lifestyle experience of community residents. Responsibilities: Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations. Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance. Retrieves and distributes all voice mails left with front reception. Monitors pick-ups/deliveries. Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting. Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events. Performs other clerical, cleaning, administrative and lifestyle-related duties as directed. Knowledge, Skills and Abilities: Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems is a must. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines while staying focused and detail oriented. Exceptional organization skills. Ability to interact and work positively and effectively with residents and staff at all levels. Ability to deal with customer service requests in a professional and timely manner. Team player with ability to work collaboratively and cooperatively within the department as well as with other departments. Lifestyle enthusiast, comfortable organizing and working with community association resident volunteers. Physical Demands & Work Environment: Primarily sitting at workstation utilizing a computer in an office setting. Occasional bending; lifting of objects (up to 25 pounds). Occasional light cleaning of work area. Must be flexible to work early mornings, evenings, and weekend shifts. Education: High School or better. Experience: 2 years: High school diploma or GED and minimum two (2) years of experience working in a Receptionist, Customer Service and/or Hospitality role within an office environment. Ability to successfully complete employer-paid CPR/AED certification and an ABC Basic Liquor Law training w/in 45 days of hire.