United Site Services
About USS:
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Overview: The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. Sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.
This position is in-office only.
Responsibilities:
Proactively engage customers to meet their needs with the appropriate products and services
Utilize strategic sales skills to close the sale on the initial call with the customer
Coordinate with various departments to ensure customer requests are handled appropriately and timely
Maintain comprehensive knowledge of all USS products and services
Research the customers business and proactively identify their potential challenges and opportunities
Educate the customer on all USS products and services and emphasize product differences and their combined benefits
Seamlessly recommend additional items tailored to the customers business model and buying patterns
Overcome price objections by speaking to USS value and high-quality service specifics
Proactively seek to understand the customer needs and business model
Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
Anticipate and identify future opportunities to serve the customer
Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
Effectively utilize USS systems and follow established SOPs
Stay up to date on system and procedural changes
Participate in ongoing performance and process improvement
Perform other duties as required
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
Qualifications: EDUCATION Minimum: High School or GED, or equivalent combination of education and experience.
EXPERIENCE Minimum 3 years; Sales experience required.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Highly efficient in technology
Sales competency: Ability to tactfully overcome objections, close the sale, and negotiate
Active listening and attention to detail
Ability to maintain a distraction free work environment
Ability to solution sell through value alignment to differentiate USS offerings from the competition
Customer care experience is preferred, including customer relationship development
High energy, engaging, accountable, and attentive
Ability to easily adapt to change
Ability to keep self on task with little direction
Ability to deescalate and overcome objections
Clear and concise communicator
Comfortable in situations with little structure or established processes
Self-Starter / Entrepreneur: Driven by success and acts to surpass goals, seizing opportunities to reach the next level with enthusiasm and focus
PHYSICAL REQUIREMENTS
Constant: sit while answering phones or reply to emails, speak clearly so listeners can understand, understand the speech of another person, focus on one source of sound and ignore others
Frequent: use hands and fingers to handle, control or feel objects/tools or controls; repeat the same movements when entering data; hear sounds and recognize the difference between them; see differences between colors, shades and brightness
Benefit Summary
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal LifeVoluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range $17.13 – $25.67 / hour
Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
#J-18808-Ljbffr
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Overview: The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. Sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.
This position is in-office only.
Responsibilities:
Proactively engage customers to meet their needs with the appropriate products and services
Utilize strategic sales skills to close the sale on the initial call with the customer
Coordinate with various departments to ensure customer requests are handled appropriately and timely
Maintain comprehensive knowledge of all USS products and services
Research the customers business and proactively identify their potential challenges and opportunities
Educate the customer on all USS products and services and emphasize product differences and their combined benefits
Seamlessly recommend additional items tailored to the customers business model and buying patterns
Overcome price objections by speaking to USS value and high-quality service specifics
Proactively seek to understand the customer needs and business model
Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
Anticipate and identify future opportunities to serve the customer
Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
Effectively utilize USS systems and follow established SOPs
Stay up to date on system and procedural changes
Participate in ongoing performance and process improvement
Perform other duties as required
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
Qualifications: EDUCATION Minimum: High School or GED, or equivalent combination of education and experience.
EXPERIENCE Minimum 3 years; Sales experience required.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Highly efficient in technology
Sales competency: Ability to tactfully overcome objections, close the sale, and negotiate
Active listening and attention to detail
Ability to maintain a distraction free work environment
Ability to solution sell through value alignment to differentiate USS offerings from the competition
Customer care experience is preferred, including customer relationship development
High energy, engaging, accountable, and attentive
Ability to easily adapt to change
Ability to keep self on task with little direction
Ability to deescalate and overcome objections
Clear and concise communicator
Comfortable in situations with little structure or established processes
Self-Starter / Entrepreneur: Driven by success and acts to surpass goals, seizing opportunities to reach the next level with enthusiasm and focus
PHYSICAL REQUIREMENTS
Constant: sit while answering phones or reply to emails, speak clearly so listeners can understand, understand the speech of another person, focus on one source of sound and ignore others
Frequent: use hands and fingers to handle, control or feel objects/tools or controls; repeat the same movements when entering data; hear sounds and recognize the difference between them; see differences between colors, shades and brightness
Benefit Summary
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal LifeVoluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range $17.13 – $25.67 / hour
Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
#J-18808-Ljbffr