Aquarius Professional Staffing
Help Desk Specialist
Would you like the opportunity to get your foot in the door with one of the most reputable financial institutions in the area? Don't miss your chance and apply now!
What you will be doing as the Help Desk Specialist:
Ensure proper computer operation so that the end users can accomplish business related tasks.
Receiving initial calls/emails
Prioritizing, documenting and actively resolving associates IT problems.
Makes escalation for incidents when necessary.
Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues.
Investigate and resolve association workstation hardware and software issues and elevate more advanced issues to either Tier 2 or 3 for resolution.
Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution.
What you will need as the Help Desk Specialist:
MS Certification A+ and or 1-2 year’s related experience with basic computer hardware
Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications
Knowledge of basic computer hardware
Experience with desktop systems, including Windows XP
Exceptional written and oral skills
Experience with Desktop systems and Windows current operating systems
Proven analytical and problem-solving abilities
Location: Seville, OH
Salary: $43,900.00 - $45,000.00
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What you will be doing as the Help Desk Specialist:
Ensure proper computer operation so that the end users can accomplish business related tasks.
Receiving initial calls/emails
Prioritizing, documenting and actively resolving associates IT problems.
Makes escalation for incidents when necessary.
Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues.
Investigate and resolve association workstation hardware and software issues and elevate more advanced issues to either Tier 2 or 3 for resolution.
Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution.
What you will need as the Help Desk Specialist:
MS Certification A+ and or 1-2 year’s related experience with basic computer hardware
Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications
Knowledge of basic computer hardware
Experience with desktop systems, including Windows XP
Exceptional written and oral skills
Experience with Desktop systems and Windows current operating systems
Proven analytical and problem-solving abilities
Location: Seville, OH
Salary: $43,900.00 - $45,000.00
#J-18808-Ljbffr