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Gallagher

Client Service Manager II, Commercial Lines

Gallagher, Lexington, Kentucky, us, 40598

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Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that set us apart. With a culture based on integrity, collaboration, and technical excellence, we offer our clients and our employees the very best in the insurance industry. As part of Gallagher, you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.

As experts in protecting what matters most to businesses and individuals, we’re looking to bring on our next Account Executive to support our Commercial Lines department specializing in Public Education. The Account Executive will deliver exceptional risk management solutions to our growing client base and will partner with the sales team, as well as work independently on sales opportunities, to lead day-to-day management of current clients\' insurance programs.

How You\'ll Make An Impact

Client Support

Lead meetings with clients, including meetings at client locations.

Provide comprehensive client support and act as main client contact for book of business.

Manage challenging client communications including loss of coverage, claim denials, unfavorable underwriting, and other renewal scenarios.

Account Management

Negotiate and sell lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans as assigned by Agency management.

Own all audit, review, and claims processes for assigned book of business.

Analyze data to draft client service plans, stewardship reports, and other tailored reports.

Insurance Expertise

Develop and maintain relationships with insurance carrier personnel. Proficient in underwriting practices and managing underwriting relationships.

Fluent in the client\'s industry and current events affecting coverages.

Review changes in carrier offerings and policies and relay information to the service team.

Leadership

Mentor or direct the work of junior team members including Account Coordinators, Account Managers, and Senior Account Managers.

Collaborate on the agency\'s renewal strategy.

Client Strategy

Provide Insurance Coverage Review and risk handling methods. Identify and explain gaps in coverage. Work with the producer to write new business.

Attend carrier functions to learn new coverage options and risk assessment strategies.

Conduct book reviews to determine which accounts need in-person risk assessment or client meetings to support retention.

Other duties as assigned.

Some travel may be required.

About You Required:

Bachelor\'s degree with 3+ years client service and/or claims management experience OR High School diploma/GED with 8+ years client service and/or claims management experience. Producer\'s License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred:

Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors:

Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortable engaging others in consultative discussion. Effectively manages multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including experience, education, market/geography, complexity, skill set, and hours. In addition to a competitive salary, we offer a wide range of benefits.

Medical/dental/vision plans, starting from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program for wellbeing

Charitable matching gift program

And more...

The benefits summary applies to full-time positions; details for non-full-time roles provided during the selection process.

Inclusion and Diversity

We value inclusion and diversity. Gallagher is an equal opportunity employer and is committed to sustainability and to supporting the communities where we live and work. We prohibit discrimination based on protected characteristics and provide reasonable accommodations where needed.

We also note that this description may include references to additional job postings and market information for Lexington, KY. These items do not change the essential responsibilities or qualifications for the Account Executive role.

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