Marsh & McLennan Companies
Surety and Bonds Account Manager
Marsh & McLennan Companies, Orland Park, Illinois, United States, 60467
Company: Marsh McLennan Agency
Account Manager- Surety and Bonds
Our not‑secret sauce.
Award‑winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
What You Do Execution of Client Service
Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in‑person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
Takes an enterprise‑wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
Market Strategy and Negotiation
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
Remains current on forms, coverage, insurance carriers, industry trends, and legislation
Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
Data Process and Integrity
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
Peer Relationships
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides, and mentors Client Service Representatives and other peers
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other department
Your Education and Experience Required
Producers License for Property/Casualty or Life/Health, as appropriate for role or able to obtain within 75 days
Available to travel to both local and long‑distance client meetings
Has means of transportation for local travel as needed
2+ years Account Manager experience within an insurance brokerage, or comparable experience
Support surety bond Producers, Account Executives and colleagues in day‑to‑day operations and client interactions.
Timely execution of all bonds as requested from clients
Maintains proper level of communication and builds effective relationships with clients and companies.
Gather and organize client information for each bond request in independent, direct communication and interaction with the clients
Submit current client bond requests to Underwriters, procure required approvals independently.
Assist with processing and billing of renewals and
Involvement in managing account premium receivables, as necessary.
Learn to evaluate financial statements to assess client creditworthiness.
Aid in the preparation of documentation for the underwriting process (annual updates)
Provide administrative support, including maintaining client records and managing correspondence.
Assist in monitoring bond portfolios and preparing status reports.
Stay updated on industry regulations, guidelines, and market trends.
Have a deep understanding of surety bond products and services.
Participate in training programs to enhance knowledge and skills in surety bond management.
Preferred
Experience working with agency management systems
Proficient skill level in Microsoft Office Suite
Valuable benefits We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well‑being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Follow us on social media
https://www.instagram.com/lifeatmma/
https://www.facebook.com/LifeatMMA
https://twitter.com/marsh_mma
https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
The applicable base salary range for this role is $63,100 to $117,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
#J-18808-Ljbffr
Award‑winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
What You Do Execution of Client Service
Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in‑person meetings
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
Takes an enterprise‑wide approach to client service by collaborating with other service teams to create a cohesive client service experience
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
Market Strategy and Negotiation
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
Remains current on forms, coverage, insurance carriers, industry trends, and legislation
Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches
Data Process and Integrity
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals
Peer Relationships
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides, and mentors Client Service Representatives and other peers
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other department
Your Education and Experience Required
Producers License for Property/Casualty or Life/Health, as appropriate for role or able to obtain within 75 days
Available to travel to both local and long‑distance client meetings
Has means of transportation for local travel as needed
2+ years Account Manager experience within an insurance brokerage, or comparable experience
Support surety bond Producers, Account Executives and colleagues in day‑to‑day operations and client interactions.
Timely execution of all bonds as requested from clients
Maintains proper level of communication and builds effective relationships with clients and companies.
Gather and organize client information for each bond request in independent, direct communication and interaction with the clients
Submit current client bond requests to Underwriters, procure required approvals independently.
Assist with processing and billing of renewals and
Involvement in managing account premium receivables, as necessary.
Learn to evaluate financial statements to assess client creditworthiness.
Aid in the preparation of documentation for the underwriting process (annual updates)
Provide administrative support, including maintaining client records and managing correspondence.
Assist in monitoring bond portfolios and preparing status reports.
Stay updated on industry regulations, guidelines, and market trends.
Have a deep understanding of surety bond products and services.
Participate in training programs to enhance knowledge and skills in surety bond management.
Preferred
Experience working with agency management systems
Proficient skill level in Microsoft Office Suite
Valuable benefits We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well‑being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Follow us on social media
https://www.instagram.com/lifeatmma/
https://www.facebook.com/LifeatMMA
https://twitter.com/marsh_mma
https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
The applicable base salary range for this role is $63,100 to $117,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
#J-18808-Ljbffr