Account Manager (Mail)

Position Summary The Account Manager (Mail) will work with an established business-to-business customer base while reaching out to prior customers and warm leads to increase sales. The Account Manager is responsible for escorting a job from the initial customer contact through design, production, and mailing. In a typical day, the account manager will utilize email, teleconference, and telephone to work with customers, graphic design contractors, USPS contacts, the variable data print operator, production supervisor, and the accounting team. The position is available for hybrid or fully remote work only if the candidate resides in Virginia. The production facility in Charlottesville, VA is equipped to print, cut, fold, insert, and address many mail pieces. This role offers the opportunity for an increased scope to include promotional products, should business needs and employee performance support that.

Essential Duties and Responsibilities

Develop and/or maintain relationships with current and potential customers

Grow business by encouraging current customers to use Brandscape services outside their current scope of work

Align direct mail and related services with customers’ marketing and other strategic needs

Assist with bids on large‑scale and commercial jobs

Accurately communicate customer needs to Data Processing and the Production Team, along with any outside vendors

Partner with the Production Manager to understand the production requirements of each job, ensure that jobs are completed on time, and reduce downtime in the production pathway

Assist customers in designing mail pieces that are efficient to produce, save money on postage, and meet USPS regulations

Support account managers when their normal sales occasionally include direct mail

Actively follow jobs through production until completion and follow up with the customer when the job is complete

Required

Aged eighteen (18) or over

Able to communicate effectively in English, both orally and in writing

Highly proficient in Windows‑based computer applications

Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets

Minimum of two years of business-to-business sales

Able to bring creative recommendations to clients in areas that increase sales

Interest in and willingness to increase knowledge of USPS mail standards, regulations, and requirements

Preferred

Knowledge of USPS mail classes and standards

Knowledge of USPS regulations and preparation requirements

USPS Mail Design Professional and/or USPS Direct Mail Marketing Certificates

Experience in any or all of BCC, Airtable, Xebra, and Ziflow

Experience in selling commercial print

Multiple years of direct mail sales experience in a business-to-business environment

Physical Demands and Work Environment

Sedentary work

Repetitive motion with substantial movements of the wrists, hands, and/or fingers

Able to perform fine motor tasks such as separating individual sheets of paper, measuring in millimeters, discerning relative weights (thicknesses) of paper

Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Internet Publishing

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