Zendesk
Principal Contact Center Sales Specialist – Zendesk
Company:
Zendesk
Seniority level:
Mid‑Senior level |
Employment type:
Full‑time |
Job function:
Education and Training |
Industry:
Software Development
Job Overview Zendesk is a leader in customer experience solutions dedicated to delivering innovative technology and exceptional service. The Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.
We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform and Zendesk for Contact Center for the SMB segment in North America. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, robust communication skills, sharp analytical abilities, and a willingness to work cooperatively across different teams at Zendesk.
Responsibilities
Collaborate with Zendesk Account Executives, pre‑sales teams, and partners to identify and pursue sales opportunities.
Engage with vendors and delivery partners to align on best practices and sales strategies.
Run enablement sessions to upskill Zendesk field teams and drive pipeline activity.
Assist with running customer discovery calls and managing deal progress across the territory.
Partner with AWS and Amazon Connect AMs to work backwards from customer requirements.
Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
Coordinate with pre‑sales teams to deliver tailored value propositions aligned with customer needs.
Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
Qualifications
Minimum 7 years of experience in cloud contact center sales.
Strong analytical skills.
Experience with scale selling.
Proven experience in channel sales.
Technical expertise in Zendesk and Amazon Connect is advantageous.
Ability to work autonomously and as part of a fast‑paced team.
Experience selling at the C‑level.
Proven track record in achieving sales targets.
Proven ability to proactively pursue new business opportunities.
Strong communicator – great writer, speaker, and listener.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to lead transformational contact center initiatives leveraging cutting‑edge technologies.
Compensation The US annualized On Target Earnings (OTE) range for this position is $235,000.00 – $353,000.00 with a pay mix of 60/40 (base/commission). The position may also be eligible for bonus, benefits, or related incentives. Compensation details reflect the base salary only (or OTE for commission‑based roles) and do not include bonus, benefits, or related incentives.
Zendesk is an equal opportunity employer and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, gender, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click
here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you need a reasonable accommodation, please email peopleandplaces@zendesk.com with your request.
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Zendesk
Seniority level:
Mid‑Senior level |
Employment type:
Full‑time |
Job function:
Education and Training |
Industry:
Software Development
Job Overview Zendesk is a leader in customer experience solutions dedicated to delivering innovative technology and exceptional service. The Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.
We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform and Zendesk for Contact Center for the SMB segment in North America. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, robust communication skills, sharp analytical abilities, and a willingness to work cooperatively across different teams at Zendesk.
Responsibilities
Collaborate with Zendesk Account Executives, pre‑sales teams, and partners to identify and pursue sales opportunities.
Engage with vendors and delivery partners to align on best practices and sales strategies.
Run enablement sessions to upskill Zendesk field teams and drive pipeline activity.
Assist with running customer discovery calls and managing deal progress across the territory.
Partner with AWS and Amazon Connect AMs to work backwards from customer requirements.
Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
Coordinate with pre‑sales teams to deliver tailored value propositions aligned with customer needs.
Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
Qualifications
Minimum 7 years of experience in cloud contact center sales.
Strong analytical skills.
Experience with scale selling.
Proven experience in channel sales.
Technical expertise in Zendesk and Amazon Connect is advantageous.
Ability to work autonomously and as part of a fast‑paced team.
Experience selling at the C‑level.
Proven track record in achieving sales targets.
Proven ability to proactively pursue new business opportunities.
Strong communicator – great writer, speaker, and listener.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to lead transformational contact center initiatives leveraging cutting‑edge technologies.
Compensation The US annualized On Target Earnings (OTE) range for this position is $235,000.00 – $353,000.00 with a pay mix of 60/40 (base/commission). The position may also be eligible for bonus, benefits, or related incentives. Compensation details reflect the base salary only (or OTE for commission‑based roles) and do not include bonus, benefits, or related incentives.
Zendesk is an equal opportunity employer and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, gender, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click
here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you need a reasonable accommodation, please email peopleandplaces@zendesk.com with your request.
#J-18808-Ljbffr