MCI
Overview
Join to apply for the
Work From Home Call Center Sales
role at
MCI .
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
This Work From Home role supports customer service, technical support, and customer sales interactions. This position involves interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You should be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Application details: No Resume Required, Entry-Level
Position Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Adequately escalate customer dissatisfaction with managerial team
Ensure first-call resolution through problem solving and effective call handling
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words per minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.
Pay Type: Hourly + Bonus
Benefits and perks include: Paid Time Off (PTO) and paid holidays, medical, dental, and vision coverage after 60 days for full-time employees, MEC medical plans after 30 days, retirement savings, disability insurance, life insurance, supplemental insurance, casual dress code, and opportunities for career growth and paid training.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes (electronics, vacations, and more).
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects; hold onto objects; and exert up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. For accommodations, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and are an equal-opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, marital status, medical condition, national origin, disability, or other protected characteristics. We will consider qualified applicants with criminal histories as required by local and federal law. We do not tolerate discrimination or harassment of any kind. We are committed to providing reasonable accommodations as required by law where applicable.
Disclaimer The purpose of this job description is to provide a general overview of the role. It's not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.
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Work From Home Call Center Sales
role at
MCI .
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
This Work From Home role supports customer service, technical support, and customer sales interactions. This position involves interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You should be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Application details: No Resume Required, Entry-Level
Position Responsibilities
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Adequately escalate customer dissatisfaction with managerial team
Ensure first-call resolution through problem solving and effective call handling
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words per minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.
Pay Type: Hourly + Bonus
Benefits and perks include: Paid Time Off (PTO) and paid holidays, medical, dental, and vision coverage after 60 days for full-time employees, MEC medical plans after 30 days, retirement savings, disability insurance, life insurance, supplemental insurance, casual dress code, and opportunities for career growth and paid training.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes (electronics, vacations, and more).
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects; hold onto objects; and exert up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. For accommodations, please contact Human Resources.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and are an equal-opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, marital status, medical condition, national origin, disability, or other protected characteristics. We will consider qualified applicants with criminal histories as required by local and federal law. We do not tolerate discrimination or harassment of any kind. We are committed to providing reasonable accommodations as required by law where applicable.
Disclaimer The purpose of this job description is to provide a general overview of the role. It's not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.
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