AIT Worldwide Logistics
Home Delivery Customer Account Manager
AIT Worldwide Logistics, Oakdale, Pennsylvania, United States, 15071
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture. Join us in finding fulfillment by giving back to our local communities as the united team that is AIT.
Overview The Home Delivery Customer Account Manager is responsible for managing a market from a customer location (store) and/or a 4PL warehouse partner. They oversee operations and ensure compliance to all SOW/SOP expectations. This includes reports, inventory, unloading, loading, dispatching, monitoring independent contractors, and tracking KPIs. The role requires ownership to lead initiatives, drive cross‑functional collaboration, maintain high productivity, and deliver quality in a fast‑paced environment.
Responsibilities
Serve as the primary point of contact for customers, managing end‑to‑end logistics support and ensuring seamless communication and service delivery.
Proactively track and trace daily orders, identifying and resolving operational challenges to maintain service excellence.
Act as the local liaison for all customer inquiries, including operational and sales‑related matters, ensuring timely and accurate responses.
Provide insightful analysis and monitor cost metrics to support strategic decision‑making and continuous improvement.
Collaborate with customers to fulfill reporting needs, delivering customized data and performance updates as requested.
Manage and optimize Independent Contractor resources to ensure efficient and cost‑effective operations.
Monitor and respond to emails, reports, and service requests with urgency and professionalism.
Resolve operational issues using critical thinking and problem‑solving skills to maintain customer satisfaction and continuity.
Perform other duties as assigned.
Comply with all policies and standards.
Qualifications
Education : High School Diploma or GED (Required); Some College/Associate's Degree (Preferred).
Experience : 2+ years Account Management / Client Relations (Required); 2+ years Home Delivery / Final Mile Logistics Experience (Preferred).
Knowledge, Skills, and Abilities :
Experience managing and leading individuals to complete tasks.
Ability to multi‑task with strong attention to detail.
Ability to determine resources to meet and exceed company and customer expectations.
Strong leadership, communication, and interpersonal skills.
Strong analytical and solution‑oriented problem‑solving skills.
Self‑starter mentality, adaptable and flexible.
Proficient in MS Word, Excel; logistic tracking software experience preferred.
Knowledge of operational best practices and methodologies.
What AIT Can Offer You In addition to base compensation, you may be eligible for a bonus based on business and/or individual performance metrics. Benefits include medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k) and tuition reimbursement. Vacation of up to 10–20 days (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for veterans) are provided annually. The wage range for this position is $67,100.00–$96,600.00 and may vary by geography, skills, and experience.
About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago‑based supply chain solutions leader has relied on a consultative approach to build a global network. AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground, and rail. With staff in more than 150 locations worldwide, AIT offers customs clearance, warehouse management, and white‑glove services.
Equal Opportunity Employer AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.
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Overview The Home Delivery Customer Account Manager is responsible for managing a market from a customer location (store) and/or a 4PL warehouse partner. They oversee operations and ensure compliance to all SOW/SOP expectations. This includes reports, inventory, unloading, loading, dispatching, monitoring independent contractors, and tracking KPIs. The role requires ownership to lead initiatives, drive cross‑functional collaboration, maintain high productivity, and deliver quality in a fast‑paced environment.
Responsibilities
Serve as the primary point of contact for customers, managing end‑to‑end logistics support and ensuring seamless communication and service delivery.
Proactively track and trace daily orders, identifying and resolving operational challenges to maintain service excellence.
Act as the local liaison for all customer inquiries, including operational and sales‑related matters, ensuring timely and accurate responses.
Provide insightful analysis and monitor cost metrics to support strategic decision‑making and continuous improvement.
Collaborate with customers to fulfill reporting needs, delivering customized data and performance updates as requested.
Manage and optimize Independent Contractor resources to ensure efficient and cost‑effective operations.
Monitor and respond to emails, reports, and service requests with urgency and professionalism.
Resolve operational issues using critical thinking and problem‑solving skills to maintain customer satisfaction and continuity.
Perform other duties as assigned.
Comply with all policies and standards.
Qualifications
Education : High School Diploma or GED (Required); Some College/Associate's Degree (Preferred).
Experience : 2+ years Account Management / Client Relations (Required); 2+ years Home Delivery / Final Mile Logistics Experience (Preferred).
Knowledge, Skills, and Abilities :
Experience managing and leading individuals to complete tasks.
Ability to multi‑task with strong attention to detail.
Ability to determine resources to meet and exceed company and customer expectations.
Strong leadership, communication, and interpersonal skills.
Strong analytical and solution‑oriented problem‑solving skills.
Self‑starter mentality, adaptable and flexible.
Proficient in MS Word, Excel; logistic tracking software experience preferred.
Knowledge of operational best practices and methodologies.
What AIT Can Offer You In addition to base compensation, you may be eligible for a bonus based on business and/or individual performance metrics. Benefits include medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k) and tuition reimbursement. Vacation of up to 10–20 days (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for veterans) are provided annually. The wage range for this position is $67,100.00–$96,600.00 and may vary by geography, skills, and experience.
About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago‑based supply chain solutions leader has relied on a consultative approach to build a global network. AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground, and rail. With staff in more than 150 locations worldwide, AIT offers customs clearance, warehouse management, and white‑glove services.
Equal Opportunity Employer AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.
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