MAX USA Corp
Join to apply for the
Inside Sales Support Specialist
role at
MAX USA Corp
Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About Us MAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward‑thinking approach to growth and customer satisfaction.
Position Summary The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail‑oriented, and passionate about contributing to a collaborative sales environment.
Key Responsibilities
Lead Management & Qualification
Upload and track leads in Salesforce.com
Conduct outbound calls and emails to qualify leads
Coordinate follow‑ups and assist in closing opportunities alongside the outside sales team
Log and monitor activity consistently in Salesforce
Sales Support
Identify sales opportunities within targeted markets
Communicate daily with the MAX sales team and distribution partners
Provide administrative and strategic support to outside sales reps as assigned
Manage customer and end‑user communications in a timely and professional manner
Customer Relations
Develop product expertise to answer dealer and customer inquiries
Support customer service and assist with order entry as needed
Help resolve issues related to accounts receivable for designated customers
Special Projects & Collaboration
Execute special projects at the request of sales leadership
Uphold company regulations and standards in all interactions
Collaborate cross‑functionally with internal departments to ensure customer satisfaction
Qualifications
Education: High school diploma; coursework in business or equivalent work experience preferred
Experience:
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Working knowledge of Salesforce.com or similar CRM systems (preferred)
Previous experience in inside sales, cold calling, or lead generation is highly preferred
Skills & Attributes:
Strong attention to detail and analytical skills
Excellent communication and interpersonal skills
Demonstrated ability to support a team‑oriented environment
Self‑motivated with a solid work ethic
Key Competencies
Inside Sales Experience
Customer Service Orientation
CRM Proficiency (Salesforce.com or equivalent)
Lead Qualification and Nurturing
Team Collaboration and Initiative
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Wholesale Building Materials
Referrals increase your chances of interviewing at MAX USA Corp by 2x
#J-18808-Ljbffr
Inside Sales Support Specialist
role at
MAX USA Corp
Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About Us MAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward‑thinking approach to growth and customer satisfaction.
Position Summary The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail‑oriented, and passionate about contributing to a collaborative sales environment.
Key Responsibilities
Lead Management & Qualification
Upload and track leads in Salesforce.com
Conduct outbound calls and emails to qualify leads
Coordinate follow‑ups and assist in closing opportunities alongside the outside sales team
Log and monitor activity consistently in Salesforce
Sales Support
Identify sales opportunities within targeted markets
Communicate daily with the MAX sales team and distribution partners
Provide administrative and strategic support to outside sales reps as assigned
Manage customer and end‑user communications in a timely and professional manner
Customer Relations
Develop product expertise to answer dealer and customer inquiries
Support customer service and assist with order entry as needed
Help resolve issues related to accounts receivable for designated customers
Special Projects & Collaboration
Execute special projects at the request of sales leadership
Uphold company regulations and standards in all interactions
Collaborate cross‑functionally with internal departments to ensure customer satisfaction
Qualifications
Education: High school diploma; coursework in business or equivalent work experience preferred
Experience:
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Working knowledge of Salesforce.com or similar CRM systems (preferred)
Previous experience in inside sales, cold calling, or lead generation is highly preferred
Skills & Attributes:
Strong attention to detail and analytical skills
Excellent communication and interpersonal skills
Demonstrated ability to support a team‑oriented environment
Self‑motivated with a solid work ethic
Key Competencies
Inside Sales Experience
Customer Service Orientation
CRM Proficiency (Salesforce.com or equivalent)
Lead Qualification and Nurturing
Team Collaboration and Initiative
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Wholesale Building Materials
Referrals increase your chances of interviewing at MAX USA Corp by 2x
#J-18808-Ljbffr