BrightSpring Health Services
Amerita
Overview
Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings.
Schedule:
Monday - Friday, hours based on business needs.
We Offer
Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Responsibilities
Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
Obtains and manages prescriber communication preferences
Nurtures and manages prescriber relationships to improve loyalty, and retention
Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals
Qualifications
Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
Bachelor’s Degree desired
2+ years’ healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
Team player willing to accept and promote organizational goals and function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Self-motivated and results driven.
Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
Maintain HIPAA patient confidentiality.
Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.
Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
Exceptional probing and consultative communication skills.
Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM.
About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com.
Salary RangeUSD $65,000.00 - $75,000.00 / Year
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Schedule:
Monday - Friday, hours based on business needs.
We Offer
Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Responsibilities
Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
Obtains and manages prescriber communication preferences
Nurtures and manages prescriber relationships to improve loyalty, and retention
Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals
Qualifications
Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
Bachelor’s Degree desired
2+ years’ healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
Team player willing to accept and promote organizational goals and function with minimal supervision.
Ability to respond to common inquiries or complaints from customers, employees, or senior management.
Self-motivated and results driven.
Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
Maintain HIPAA patient confidentiality.
Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.
Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
Exceptional probing and consultative communication skills.
Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM.
About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com.
Salary RangeUSD $65,000.00 - $75,000.00 / Year
#J-18808-Ljbffr