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Account Manager
role at
Watterson .
Position Summary The Account Manager is responsible for the comprehensive coordination of new client projects, overseeing the entire project lifecycle. The Account Manager is a self‑starter who is capable of operating without direct supervision or guidance, providing consulting services and overarching project management for clients. This includes planning, scheduling, budgeting, revenue generation, and maintaining regular communication to address client needs. The Account Manager will also manage issues, risks, and project change requests to ensure successful, on‑time delivery. The ideal candidate will possess exceptional organizational and customer‑service skills, with the ability to operate independently, multitask, and thrive in a fast‑paced environment.
Key Responsibilities
Responsible for managing and cultivating client relationships
Continually strives to drive new business within their client relationships
Performs monthly/quarterly business reviews with clients
Maintains adherence to company margin profiles, client satisfaction, and profitability objectives
Oversees all aspects of the client onboarding process, including gathering client requirements, setting expectations, coordinating initial meetings, ensuring smooth transitions, and providing necessary training and resources to ensure a successful partnership from the outset
Coordinates with and advises the business development team to ensure smooth client acquisition and serves as the primary point of contact for all new clients, guiding them through initial stages, addressing inquiries, and facilitating a seamless transition to project execution
Full project life‑cycle ownership: successful project delivery will include full implementation from initiation to deployment for several major and minor initiatives simultaneously
Establishes and/or advises management regarding practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
Initiates and maintains liaison with owners and other contacts to facilitate project activities
Monitors, tracks, and controls outcomes for numerous projects simultaneously to resolve issues, conflicts, dependencies and critical‑path deliverables
Proactively develops relationships with the subcontractor community
Consults with and advises management on all aspects of project management, client projects, and deliverables to clients
Leverages industry expertise to negotiate contract terms with subcontractors and clients
Creates and directs project schedules, budgets, costs, bids, and materials
Authorizes change orders, discounts, and changes in pricing consistent with client needs and market conditions
Investigates, resolves, and troubleshoots issues related to client projects, including but not limited to quality control, budgeting, and timeliness
Secures, hires, oversees, and terminates sub‑contractors
Skills, Traits, and Competencies
Effective Communicator: Works effectively with people outside formal authority to accomplish goals; consistently communicates with clarity and thoroughness; demonstrates effective speaking and presentation skills
Peer Relationships: Gains trust and support of peers, encourages collaboration, and is quick to find common ground and solve problems for the benefit of all
Collaboration/Relationship Building: Develops and maintains effective working relationships with internal partners and customers using strong interpersonal skills; seeks win‑win alternatives and works effectively across formal authority lines
Problem Solving: Asks good questions, probes all sources for answers, sees underlying patterns, uses rigorous logic and methods to analyze and understand problems; generates and implements creative, cost‑effective solutions
Project Management: Effectively uses judgment, experience, and expertise in planning, organizing, directing, supervising, and accomplishing the goals of projects within constraints of schedule and budget
Self‑Sufficiency and Autonomy: Operates independently and with minimal oversight with respect to all job requirements
Benefits The successful and eligible candidates will receive a competitive compensation package that includes: health, dental, vision, life and AD&D insurance, voluntary life, short‑term and long‑term disability, accident, critical illness insurance, hospital indemnity plan, employee assistance program, company‑sponsored 401(k) retirement plan, holidays, cell phone stipend, and paid time off (PTO).
Requirements Physical Requirements
Ability to perform limited travel, if necessary
Prolonged periods of sitting
Experience, Education, and Qualifications
High school diploma or equivalent required
Bachelor’s degree in facilities management, property management, or related field preferred
5+ years of work experience in a similar role
Experience with ERP systems preferred
Proficiency in computer programs such as MS Word, Excel, and PowerPoint
Watterson is an E-Verify and Equal Opportunity Employer.
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Account Manager
role at
Watterson .
Position Summary The Account Manager is responsible for the comprehensive coordination of new client projects, overseeing the entire project lifecycle. The Account Manager is a self‑starter who is capable of operating without direct supervision or guidance, providing consulting services and overarching project management for clients. This includes planning, scheduling, budgeting, revenue generation, and maintaining regular communication to address client needs. The Account Manager will also manage issues, risks, and project change requests to ensure successful, on‑time delivery. The ideal candidate will possess exceptional organizational and customer‑service skills, with the ability to operate independently, multitask, and thrive in a fast‑paced environment.
Key Responsibilities
Responsible for managing and cultivating client relationships
Continually strives to drive new business within their client relationships
Performs monthly/quarterly business reviews with clients
Maintains adherence to company margin profiles, client satisfaction, and profitability objectives
Oversees all aspects of the client onboarding process, including gathering client requirements, setting expectations, coordinating initial meetings, ensuring smooth transitions, and providing necessary training and resources to ensure a successful partnership from the outset
Coordinates with and advises the business development team to ensure smooth client acquisition and serves as the primary point of contact for all new clients, guiding them through initial stages, addressing inquiries, and facilitating a seamless transition to project execution
Full project life‑cycle ownership: successful project delivery will include full implementation from initiation to deployment for several major and minor initiatives simultaneously
Establishes and/or advises management regarding practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
Initiates and maintains liaison with owners and other contacts to facilitate project activities
Monitors, tracks, and controls outcomes for numerous projects simultaneously to resolve issues, conflicts, dependencies and critical‑path deliverables
Proactively develops relationships with the subcontractor community
Consults with and advises management on all aspects of project management, client projects, and deliverables to clients
Leverages industry expertise to negotiate contract terms with subcontractors and clients
Creates and directs project schedules, budgets, costs, bids, and materials
Authorizes change orders, discounts, and changes in pricing consistent with client needs and market conditions
Investigates, resolves, and troubleshoots issues related to client projects, including but not limited to quality control, budgeting, and timeliness
Secures, hires, oversees, and terminates sub‑contractors
Skills, Traits, and Competencies
Effective Communicator: Works effectively with people outside formal authority to accomplish goals; consistently communicates with clarity and thoroughness; demonstrates effective speaking and presentation skills
Peer Relationships: Gains trust and support of peers, encourages collaboration, and is quick to find common ground and solve problems for the benefit of all
Collaboration/Relationship Building: Develops and maintains effective working relationships with internal partners and customers using strong interpersonal skills; seeks win‑win alternatives and works effectively across formal authority lines
Problem Solving: Asks good questions, probes all sources for answers, sees underlying patterns, uses rigorous logic and methods to analyze and understand problems; generates and implements creative, cost‑effective solutions
Project Management: Effectively uses judgment, experience, and expertise in planning, organizing, directing, supervising, and accomplishing the goals of projects within constraints of schedule and budget
Self‑Sufficiency and Autonomy: Operates independently and with minimal oversight with respect to all job requirements
Benefits The successful and eligible candidates will receive a competitive compensation package that includes: health, dental, vision, life and AD&D insurance, voluntary life, short‑term and long‑term disability, accident, critical illness insurance, hospital indemnity plan, employee assistance program, company‑sponsored 401(k) retirement plan, holidays, cell phone stipend, and paid time off (PTO).
Requirements Physical Requirements
Ability to perform limited travel, if necessary
Prolonged periods of sitting
Experience, Education, and Qualifications
High school diploma or equivalent required
Bachelor’s degree in facilities management, property management, or related field preferred
5+ years of work experience in a similar role
Experience with ERP systems preferred
Proficiency in computer programs such as MS Word, Excel, and PowerPoint
Watterson is an E-Verify and Equal Opportunity Employer.
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