Autonomize, Inc
Autonomize AI is revolutionizing healthcare by streamlining knowledge workflows with AI. We reduce administrative burdens and elevate outcomes, empowering professionals to focus on what truly matters — improving lives. We're growing fast and looking for bold, driven teammates to join us.
The Opportunity
We’re hiring a
Customer Success & Engagement Manager
who thrives at the intersection of customer value, workflow clarity, and internal coordination. This is a high-impact role managing the full customer journey post-sale—from handoff to implementation, go-live, and long-term delivery. You’ll drive measurable ROI, build scalable playbooks, and act as both the voice of the customer internally and the voice of Autonomize externally. You’ll work cross-functionally to ensure value delivery, growth, and alignment across every clinical, business, and technical stakeholder. Key Responsibilities
Customer Onboarding & Rollout Manage the post-sale customer experience from sales handoff through implementation, go-live, and delivery Coordinate internal and external stakeholders to align on goals, timelines, and execution Contribute to scalable customer success playbooks, including proactive customer health tracking and churn mitigation Relationship Management & Customer Advocacy Build trusted relationships across clinical, operational, and executive stakeholders Deliver executive-level QBRs, insights, and recommendations to drive retention and adoption that are tied to customer goals and success metrics Be the voice of Autonomize to the customer—ensuring momentum, clarity, and confidence throughout the journey Represent customer goals, risks, and outcomes internally with precision and urgency Cross-functional Collaboration Coordinate across Product, Sales, Delivery, and Engineering to ensure delivery milestones and value realization are met. Capture and communicate the voice of the customer internally to inform product and process improvements Lead the development of internal playbooks and customer-facing templates to scale delivery consistency Expansion & Business Case Development Partner with Sales to identify upsell and expansion opportunities tied to value delivered and customer pain points Translate business objectives into actionable workflow design and value delivery plans Build compelling ROI narratives, business cases, and outcome-driven reporting Must have Qualifications
3–5+ years
in Customer Success, Healthcare Consulting, or Engagement Management Bachelors degree required and MBA, MHA, and MPH preferred Proven ability to
own customer relationships
and deliver high-stakes outcomes across complex organizations Understanding of payer, provider, or pharma
workflows and change management
dynamics Skilled in building
business cases
, defining
ROI metrics
, and communicating value to executive stakeholders Strong collaborator who aligns cross-functional teams—from frontline clinicians to IT to product leaders Adept at capturing and translating
product feedback
and workflow nuances Track record of identifying
expansion opportunities
and contributing to account growth Proficient in
project planning
, milestone tracking, and structured execution Excellent communicator across technical and non-technical audiences Fluent in
reporting development , data visualization, and CRM/project management platforms Bonus
Experience in payer workflows, care management, or utilization review tooling. Background in user research or service design. Familiarity with HCIT compliance, FHIR, or clinical decision support tools. Familiarity with ADA compliance What we offer
A chance to make a real impact in the future of healthcare Autonomy, ownership, and the ability to chart your own growth path Competitive compensation and benefits 100% employer-paid health, vision, and dental insurance Retirement plans (401k), disability insurance, employee assistance programs How to Apply
Please submit your resume and a brief cover letter to careers@autonomize.ai explaining why you are the ideal candidate for this role. We are excited to meet someone who is eager to bring their skills, enthusiasm, and creativity to our team!
#J-18808-Ljbffr
We’re hiring a
Customer Success & Engagement Manager
who thrives at the intersection of customer value, workflow clarity, and internal coordination. This is a high-impact role managing the full customer journey post-sale—from handoff to implementation, go-live, and long-term delivery. You’ll drive measurable ROI, build scalable playbooks, and act as both the voice of the customer internally and the voice of Autonomize externally. You’ll work cross-functionally to ensure value delivery, growth, and alignment across every clinical, business, and technical stakeholder. Key Responsibilities
Customer Onboarding & Rollout Manage the post-sale customer experience from sales handoff through implementation, go-live, and delivery Coordinate internal and external stakeholders to align on goals, timelines, and execution Contribute to scalable customer success playbooks, including proactive customer health tracking and churn mitigation Relationship Management & Customer Advocacy Build trusted relationships across clinical, operational, and executive stakeholders Deliver executive-level QBRs, insights, and recommendations to drive retention and adoption that are tied to customer goals and success metrics Be the voice of Autonomize to the customer—ensuring momentum, clarity, and confidence throughout the journey Represent customer goals, risks, and outcomes internally with precision and urgency Cross-functional Collaboration Coordinate across Product, Sales, Delivery, and Engineering to ensure delivery milestones and value realization are met. Capture and communicate the voice of the customer internally to inform product and process improvements Lead the development of internal playbooks and customer-facing templates to scale delivery consistency Expansion & Business Case Development Partner with Sales to identify upsell and expansion opportunities tied to value delivered and customer pain points Translate business objectives into actionable workflow design and value delivery plans Build compelling ROI narratives, business cases, and outcome-driven reporting Must have Qualifications
3–5+ years
in Customer Success, Healthcare Consulting, or Engagement Management Bachelors degree required and MBA, MHA, and MPH preferred Proven ability to
own customer relationships
and deliver high-stakes outcomes across complex organizations Understanding of payer, provider, or pharma
workflows and change management
dynamics Skilled in building
business cases
, defining
ROI metrics
, and communicating value to executive stakeholders Strong collaborator who aligns cross-functional teams—from frontline clinicians to IT to product leaders Adept at capturing and translating
product feedback
and workflow nuances Track record of identifying
expansion opportunities
and contributing to account growth Proficient in
project planning
, milestone tracking, and structured execution Excellent communicator across technical and non-technical audiences Fluent in
reporting development , data visualization, and CRM/project management platforms Bonus
Experience in payer workflows, care management, or utilization review tooling. Background in user research or service design. Familiarity with HCIT compliance, FHIR, or clinical decision support tools. Familiarity with ADA compliance What we offer
A chance to make a real impact in the future of healthcare Autonomy, ownership, and the ability to chart your own growth path Competitive compensation and benefits 100% employer-paid health, vision, and dental insurance Retirement plans (401k), disability insurance, employee assistance programs How to Apply
Please submit your resume and a brief cover letter to careers@autonomize.ai explaining why you are the ideal candidate for this role. We are excited to meet someone who is eager to bring their skills, enthusiasm, and creativity to our team!
#J-18808-Ljbffr