Credit Management
Account Associate - Grand Island
Credit Management, Grand Island, Nebraska, United States, 68803
The Account Associate at Credit Management Services, Inc. is responsible for contacting consumers and utilizing skip tracing techniques to locate consumer assets for debt collection purposes.
Participation in a matching 401K program
Recognitions for employee achievements and incentives
Ongoing opportunities for training and professional development
Up to $17/hour based on experience, plus commissions and bonuses
Opportunity to enhance annual earnings with a quarterly review program your first year
Essential Duties and Responsibilities
Utilize various skip tracing techniques to locate the correct parties
Overcome stalls and objections and propose sources for debt payment
Conduct verbal skip tracing procedures for non-right party contacts, including obtaining home address, home telephone number, and place of employment
Follow scripted procedures when contacting the right party, identifying the consumer, the company, and requesting payment on the account
Update customer records with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Perform other duties as assigned
Qualifications Education and/or Experience
High School Diploma or Equivalent
Call Center experience is desired
Communication/Teamwork Skills
Goal-oriented mindset
Ability to work in a team environment
Proficiency in computer and phone usage
The Account Associate will work in a temperature-controlled office environment, primarily seated at a desk during scheduled hours. The role involves making telephone calls, typing on a standard keyboard, and interacting with computer resources.
Credit Management Services, Inc. is an equal opportunity employer and prohibits workplace harassment based on various factors.
#J-18808-Ljbffr
Participation in a matching 401K program
Recognitions for employee achievements and incentives
Ongoing opportunities for training and professional development
Up to $17/hour based on experience, plus commissions and bonuses
Opportunity to enhance annual earnings with a quarterly review program your first year
Essential Duties and Responsibilities
Utilize various skip tracing techniques to locate the correct parties
Overcome stalls and objections and propose sources for debt payment
Conduct verbal skip tracing procedures for non-right party contacts, including obtaining home address, home telephone number, and place of employment
Follow scripted procedures when contacting the right party, identifying the consumer, the company, and requesting payment on the account
Update customer records with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Perform other duties as assigned
Qualifications Education and/or Experience
High School Diploma or Equivalent
Call Center experience is desired
Communication/Teamwork Skills
Goal-oriented mindset
Ability to work in a team environment
Proficiency in computer and phone usage
The Account Associate will work in a temperature-controlled office environment, primarily seated at a desk during scheduled hours. The role involves making telephone calls, typing on a standard keyboard, and interacting with computer resources.
Credit Management Services, Inc. is an equal opportunity employer and prohibits workplace harassment based on various factors.
#J-18808-Ljbffr