myKaarma
Title: Customer Engagement Manager
At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, we deliver an industry-leading SaaS platform that integrates communication, scheduling and payment tools into a seamless solution, keeping dealerships and vehicle owners connected.
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement. We’re looking for innovators, problem‑solvers and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.
Primary Responsibilities
Take full ownership of a defined book of business, driving platform adoption and dealership performance through data‑backed strategy and regular check‑ins.
Serve as the primary point of contact, fostering strong relationships that turn clients into brand champions.
Proactively identify accounts with declining engagement or underperformance and implement targeted recovery plans to restore health and value realization.
Conduct high‑impact remote consultations to elevate dealership performance across the full suite of platform solutions.
Monitor key performance indicators (KPIs) and provide ongoing recommendations for operational improvements.
Use storytelling, benchmarking, and data to influence dealership stakeholders from frontline managers to GMs and dealer principals.
Be responsible for customer satisfaction, platform reliability and timely delivery of insights and support for all accounts in your portfolio.
Confidently lead discussions across varying levels of dealership leadership, tailoring your approach to resonate with each audience.
Collaborate with VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks and scale best practices.
Support strategic relationships across larger dealer groups and OEM partners to maximize account value and retention.
Identify and pass along expansion opportunities, upsell potential, and cross‑sell opportunities based on customer needs and platform engagement.
Apply a “Genchi genbutsu” (“go and see”) approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance gains.
Help shape career growth within the team: high performers can move into management, parallel departments or new divisions.
Your Qualifications
Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in automotive industry (dealership, vendor, OEM), consulting or a similarly demanding, fast‑paced environment.
Deep familiarity with automotive fixed operations from appointment scheduling through payment processing, and a strong understanding of the repair order lifecycle.
Business degree or equivalent hands‑on experience in automotive operations or consulting roles.
A structured, thoughtful approach to solving complex challenges across technology, operations and people.
Change management experience using well‑established frameworks.
Previous roles in fixed ops leadership, performance consulting or success management are highly preferred.
Ability to build trust‑based relationships even in challenging circumstances, with a relentless focus on customer outcomes.
High self‑motivation, autonomy, and a track record of delivering high‑quality work on time.
Strong analytical skills—identify patterns, trends and insights and translate them into actionable recommendations.
Exceptional written and verbal communication, able to craft compelling narratives for both technical and non‑technical audiences.
Experience in high‑growth or start‑up environments is a plus.
Mission‑driven mindset: wanting to make a lasting impact and shape the company’s growth journey.
Total Rewards at myKaarma
Flexible Work Environment: a high‑performance, flexible structure that values freedom and responsibility.
Health and Wellness: comprehensive medical, dental, vision, life and disability benefits, along with wellness and telework stipends.
Generous vacation time.
In‑office perks: dog‑friendly offices and unlimited snacks or refreshments onsite.
Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.
As an equal‑opportunity employer, myKaarma prohibits any unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. Please indicate your need for accommodations during the application process by filling out the accommodation form.
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Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement. We’re looking for innovators, problem‑solvers and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.
Primary Responsibilities
Take full ownership of a defined book of business, driving platform adoption and dealership performance through data‑backed strategy and regular check‑ins.
Serve as the primary point of contact, fostering strong relationships that turn clients into brand champions.
Proactively identify accounts with declining engagement or underperformance and implement targeted recovery plans to restore health and value realization.
Conduct high‑impact remote consultations to elevate dealership performance across the full suite of platform solutions.
Monitor key performance indicators (KPIs) and provide ongoing recommendations for operational improvements.
Use storytelling, benchmarking, and data to influence dealership stakeholders from frontline managers to GMs and dealer principals.
Be responsible for customer satisfaction, platform reliability and timely delivery of insights and support for all accounts in your portfolio.
Confidently lead discussions across varying levels of dealership leadership, tailoring your approach to resonate with each audience.
Collaborate with VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks and scale best practices.
Support strategic relationships across larger dealer groups and OEM partners to maximize account value and retention.
Identify and pass along expansion opportunities, upsell potential, and cross‑sell opportunities based on customer needs and platform engagement.
Apply a “Genchi genbutsu” (“go and see”) approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance gains.
Help shape career growth within the team: high performers can move into management, parallel departments or new divisions.
Your Qualifications
Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in automotive industry (dealership, vendor, OEM), consulting or a similarly demanding, fast‑paced environment.
Deep familiarity with automotive fixed operations from appointment scheduling through payment processing, and a strong understanding of the repair order lifecycle.
Business degree or equivalent hands‑on experience in automotive operations or consulting roles.
A structured, thoughtful approach to solving complex challenges across technology, operations and people.
Change management experience using well‑established frameworks.
Previous roles in fixed ops leadership, performance consulting or success management are highly preferred.
Ability to build trust‑based relationships even in challenging circumstances, with a relentless focus on customer outcomes.
High self‑motivation, autonomy, and a track record of delivering high‑quality work on time.
Strong analytical skills—identify patterns, trends and insights and translate them into actionable recommendations.
Exceptional written and verbal communication, able to craft compelling narratives for both technical and non‑technical audiences.
Experience in high‑growth or start‑up environments is a plus.
Mission‑driven mindset: wanting to make a lasting impact and shape the company’s growth journey.
Total Rewards at myKaarma
Flexible Work Environment: a high‑performance, flexible structure that values freedom and responsibility.
Health and Wellness: comprehensive medical, dental, vision, life and disability benefits, along with wellness and telework stipends.
Generous vacation time.
In‑office perks: dog‑friendly offices and unlimited snacks or refreshments onsite.
Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.
As an equal‑opportunity employer, myKaarma prohibits any unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. Please indicate your need for accommodations during the application process by filling out the accommodation form.
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