Wells Media Group
Field Adjuster - Providence, RI
Wells Media Group, Kansas City, Missouri, United States, 64101
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, airbags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description Join Our Team as a Field Auto Adjuster – Where Every Day Brings a New Challenge! Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.
You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in‑person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on‑site or collaborating with body shops and service providers, you'll enjoy a fast‑paced, hands‑on role that keeps you engaged and on your toes.
If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.
Preferred Qualifications
18 months+ experience in auto collision estimating using CCC or Mitchell.
High School Diploma or GED.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver’s license and willingness to travel as part of the job requirements.
Key Responsibilities A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!
The Customer Service Expert
– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
The Investigator
– you’ll confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator
– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator
– You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
The Problem Solver
– you’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – Your Eye for Detail Keeps Everything on Track
– In this role, you’ll ensure claims are documented accurately and in line with policy agreements. Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.
Work Location
This position is a field‑based role. Eligible locations: RI and/or MA.
Eligible for a monthly internet stipend of $80.
Company Car Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. Training will take place for one week in Wheeling, IL.
Notice of Licensing Requirement
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets (Appraiser’s license required in RI).
All required licenses must be obtained within 60 days of hire.
You must maintain all licensing required for your role, including continuing education and other state‑affiliated requirements for licensing renewal.
This role offers a sign‑on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates previously employed by Allstate and its family of companies are not eligible).
Benefits
Competitive salary based on experience and qualifications.
Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Skills Auto Estimating, Compliance, Critical Thinking, Customer Service, Negotiation, Problem Solving, Time Management
Compensation Compensation offered for this role is $55,500.00 – $93,600.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Additional Information Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment‑based visas for this position.
EEO & Legal Notices Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
To view the “EEO Know Your Rights” poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click here. This poster summarizes the major provisions of the Family and Medical Leave Act (FMLA) and tells employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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Job Description Join Our Team as a Field Auto Adjuster – Where Every Day Brings a New Challenge! Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.
You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in‑person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on‑site or collaborating with body shops and service providers, you'll enjoy a fast‑paced, hands‑on role that keeps you engaged and on your toes.
If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.
Preferred Qualifications
18 months+ experience in auto collision estimating using CCC or Mitchell.
High School Diploma or GED.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver’s license and willingness to travel as part of the job requirements.
Key Responsibilities A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!
The Customer Service Expert
– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
The Investigator
– you’ll confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator
– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator
– You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
The Problem Solver
– you’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – Your Eye for Detail Keeps Everything on Track
– In this role, you’ll ensure claims are documented accurately and in line with policy agreements. Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.
Work Location
This position is a field‑based role. Eligible locations: RI and/or MA.
Eligible for a monthly internet stipend of $80.
Company Car Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work. Training will take place for one week in Wheeling, IL.
Notice of Licensing Requirement
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets (Appraiser’s license required in RI).
All required licenses must be obtained within 60 days of hire.
You must maintain all licensing required for your role, including continuing education and other state‑affiliated requirements for licensing renewal.
This role offers a sign‑on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates previously employed by Allstate and its family of companies are not eligible).
Benefits
Competitive salary based on experience and qualifications.
Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Skills Auto Estimating, Compliance, Critical Thinking, Customer Service, Negotiation, Problem Solving, Time Management
Compensation Compensation offered for this role is $55,500.00 – $93,600.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Additional Information Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment‑based visas for this position.
EEO & Legal Notices Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
To view the “EEO Know Your Rights” poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click here. This poster summarizes the major provisions of the Family and Medical Leave Act (FMLA) and tells employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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