David's Bridal
Job Summary
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Essential Job Functions
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five‑star customer experience. Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five‑Star Customer Service. Proactively address customer concerns with confidence. Know when to elevate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store‑standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to all customer questions by providing product and service information. Build long‑term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintain inventory management by processing special orders pick‑ups and ensuring first quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Support all cash wrap behaviours and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well‑organized. Perform duties and tasks as assigned by store management. Physical Demands
Occasionally required to stand, walk, sit for extended periods; reach, climb stairs; stoop, kneel, crouch, crawling; lift or move up to 10 pounds; and operate POS, steam garments, use computers and phones for extended periods. Education & Credentials
High school diploma or equivalent. 1–2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus. Benefits
Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401(k) Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Additional Compensation
Minimal weekday hours required (join for weekends only).
$400
bonus for every referral hired with NO LIMIT. Competitive hourly pay rates & team bonus. Get Paid Early! * Additional terms and conditions apply. Apply Today
Love wins when love is for Everyone! Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. Please say “I do” if you are ready to join. Equal Opportunity
David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive description of all duties, responsibilities and qualifications required. Actual duties and responsibilities will vary. Compensation
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $17‑21/hr is specific to the state the role is posted in and may not be applicable to other locations.
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At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Essential Job Functions
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five‑star customer experience. Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five‑Star Customer Service. Proactively address customer concerns with confidence. Know when to elevate and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store‑standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to all customer questions by providing product and service information. Build long‑term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintain inventory management by processing special orders pick‑ups and ensuring first quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Support all cash wrap behaviours and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well‑organized. Perform duties and tasks as assigned by store management. Physical Demands
Occasionally required to stand, walk, sit for extended periods; reach, climb stairs; stoop, kneel, crouch, crawling; lift or move up to 10 pounds; and operate POS, steam garments, use computers and phones for extended periods. Education & Credentials
High school diploma or equivalent. 1–2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus. Benefits
Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401(k) Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Additional Compensation
Minimal weekday hours required (join for weekends only).
$400
bonus for every referral hired with NO LIMIT. Competitive hourly pay rates & team bonus. Get Paid Early! * Additional terms and conditions apply. Apply Today
Love wins when love is for Everyone! Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. Please say “I do” if you are ready to join. Equal Opportunity
David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive description of all duties, responsibilities and qualifications required. Actual duties and responsibilities will vary. Compensation
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $17‑21/hr is specific to the state the role is posted in and may not be applicable to other locations.
#J-18808-Ljbffr