Houston Astros
Ticket Sales Associate - Sugar Land Space Cowboys
Houston Astros, Sugar Land, Texas, United States, 77479
Ticket Sales Associate - Sugar Land Space Cowboys
Department: Ticket Sales & Services • Reports to: Vice President, Ticket Sales & Services • Classification: Part‑time / Non‑Exempt / Seasonal
Responsibilities
Sell new full season tickets, partial ticket plans, group tickets, single game luxury suites, and other premium inventory
Set face‑to‑face appointments to show seats and give ballpark tours with the intent to close business
Answer incoming single‑game calls with the ability to up‑sell callers into ticket packages, group tickets, and suite rentals
Work games, nights, weekends and holidays as assigned (i.e. answer phone calls, work sales booths, visit clients)
Represent the organization at in‑house ballpark events and off‑site community events promoting tickets
Prospect and qualify all potential sales opportunities in addition to the leads you are provided
Maintain computerized records of all season ticket customers and prospects with our CRM system
Provide excellent customer service to prospects and current clients over the phone and at games
Participate in weekly sales meetings and any training sessions throughout the year
Work with specific departments to assist in day‑to‑day activities
Qualifications
Bachelor’s degree in business, Sports Management, Marketing or related field
Desire to become a sales industry leader
Excellent customer service skills
Commitment to personal integrity
Strong organizational and communication skills
Ability to work as a team player
Ability to confidently deliver face‑to‑face sales presentations to prospective clients
Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
Proficiency in basic computer software programs
Work Environment This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role which will require the ability to speak and hear. Specific vision abilities required by this job include close and focused vision.
Position Type and Expected Hours This is a full‑time position, and typical hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. This position requires a flexible schedule, primarily during the baseball season, that may include non‑traditional hours on nights, weekends and holidays.
Travel Rare travel may be expected for this position.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
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Responsibilities
Sell new full season tickets, partial ticket plans, group tickets, single game luxury suites, and other premium inventory
Set face‑to‑face appointments to show seats and give ballpark tours with the intent to close business
Answer incoming single‑game calls with the ability to up‑sell callers into ticket packages, group tickets, and suite rentals
Work games, nights, weekends and holidays as assigned (i.e. answer phone calls, work sales booths, visit clients)
Represent the organization at in‑house ballpark events and off‑site community events promoting tickets
Prospect and qualify all potential sales opportunities in addition to the leads you are provided
Maintain computerized records of all season ticket customers and prospects with our CRM system
Provide excellent customer service to prospects and current clients over the phone and at games
Participate in weekly sales meetings and any training sessions throughout the year
Work with specific departments to assist in day‑to‑day activities
Qualifications
Bachelor’s degree in business, Sports Management, Marketing or related field
Desire to become a sales industry leader
Excellent customer service skills
Commitment to personal integrity
Strong organizational and communication skills
Ability to work as a team player
Ability to confidently deliver face‑to‑face sales presentations to prospective clients
Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
Proficiency in basic computer software programs
Work Environment This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role which will require the ability to speak and hear. Specific vision abilities required by this job include close and focused vision.
Position Type and Expected Hours This is a full‑time position, and typical hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. This position requires a flexible schedule, primarily during the baseball season, that may include non‑traditional hours on nights, weekends and holidays.
Travel Rare travel may be expected for this position.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
#J-18808-Ljbffr