Administrative Specialist (Bilingual in Spanish & English)

# Administrative Specialist (Bilingual in Spanish & English)The Women's Center### Job Description**About The Women's Center**The Women's Center (TWC) is a domestic violence and sexual assault service provider committed to helping survivors (women, men, youth, gender non-conforming folks) of Massachusetts' Southcoast on their journey to safety, hope, and empowerment. We provide trauma-informed, client-centered support and advocacy to individuals and families affected by abuse.**What We Offer:*** **Compensation:** $23.00 - $26.00 per hour ($47,840 - $54,080 per year)* **Comprehensive Benefits:** Health, Dental, and Visual Insurance, Employer Paid Life Insurance, Vacation, Personal, and Sick Time, Holidays, and Access to 403b retirement plan.* **Culture & Community:** A supportive, mission-driven environment where your work makes a real difference.**Position Summary**The Administrative Specialist is often the first point of contact for clients and visitors. This key team member plays a vital role in fostering a trauma-informed, welcoming, and safe environment for all who walk through our doors or call for support. You'll handle incoming calls, assist walk-ins, and ensure smooth communication between clients and internal teams. This role requires exceptional discretion, empathy, organizational skills, and the ability to remain calm and responsive in emotionally sensitive situations.This is a **full-time (40 hours per week), non-exempt position based in New Bedford, MA, and is fully in-person**, with hours Monday through Friday, 8:30 a.m. to 5:30 p.m. This position reports to the Counseling and Advocacy Manager.**Key Responsibilities****Client Interaction & Front Desk Support*** Create a warm, trauma-informed, and welcoming experience for clients, both in person and over the phone.* Greet walk-in clients and visitors with empathy, professionalism, and respect.* Handle all incoming calls; triage and direct inquiries to the appropriate staff or resource.**Coordination & Communication*** Work closely with the Counseling and Advocacy Manager and team to connect clients to appropriate internal or external resources.* Serve as a trusted and professional liaison, relaying confidential information and client needs to staff discreetly and accurately.* Provide timely, accurate information about TWC's services, programs, and procedures to clients, callers, and the community.**Administrative & Operational Support*** Respond graciously to donation drop-offs, working with team members to identify needs and organize items.* Organize and manage inventory of office supplies to ensure efficiency and readiness.* Maintain client and organizational confidentiality at all times in compliance with agency policy and ethical standards.* Support the leadership team with additional administrative duties.**Qualifications*** Bilingual in Spanish and English.* Prior experience in an administrative, front desk, or client service role required-preferably in a nonprofit, advocacy, or human services setting.* Excellent interpersonal and communication skills, with the ability to remain calm and professional under pressure.* Demonstrated ability to handle confidential information with a high level of discretion and integrity.* Strong organizational skills and attention to detail.* Cultural humility and a trauma-informed approach to all client and staff interactions.* Proficient in Microsoft Office Suite and general office technology.**Preferred*** Associate's degree in related field.* Three years' administrative experience in a client-focused office environment.* Experience working with survivors of domestic violence, sexual assault, or trauma.* Be part of a mission-driven organization committed to social justice, healing, and empowerment.* Join a supportive, values-based team environment that prioritizes well-being and collaboration.* Make a daily impact in the lives of survivors and their families.***The Women's Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment and strongly encourage applicants from all backgrounds to apply, especially those who have lived experience with domestic violence or sexual assault.***Job Location:New Bedford, MAJob Category:AdministrativeEmployment Type:Full TimeSalary Information:$23.00 - $26.00 per hour ($47,840 - $54,080 per year) #J-18808-Ljbffr