ICF
Account Manager II - Home Energy Advisor(Field-Based)
Location: San Diego, CA (Remote + Field-Based. Local Travel will be required)
Are you ready to make a difference?
The
Home Energy Advisor (HEA)
plays a pivotal role in the success of our single-family residential program by combining strong project management with community engagement and program coordination. This role
bridges the gap between technical execution and participant support , ensuring that residential retrofit and remodel projects are
completed efficiently, equitably, and in alignment with community needs .
The
HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects . This dual role requires a proactive, community-oriented professional who can manage contractors, coordinate with internal teams, and maintain clear, consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity, trustworthiness, and a sincere commitment to equitable outcomes.
Key Responsibilities
Serve as the primary point of contact for program participants throughout the project lifecycle.
Lead and oversee residential retrofit and remodel projects from planning through completion.
Coordinate with cross-functional teams to ensure seamless information flow and collaboration.
Manage contractor relationships, ensuring accountability, quality, and adherence to timelines and budgets.
Conduct site visits, inspections, and progress evaluations.
Assist in preparing and finalizing scopes of work for each participant.
Review and interpret residential building codes to ensure compliance.
Support stakeholder engagement through regular updates, discussions, and alignment on goals.
Provide community insights through QA/QC processes and participant feedback.
Manage incentive layering coordination and follow-up surveys.
Maintain accurate project documentation and reporting.
What You Will Be Doing:
Participant enrollment and onboarding
Project planning, scheduling, and execution
Contractor oversight and quality assurance
Stakeholder communication and coordination
Project closeout and documentation
Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)
What we need you to have (minimum qualifications):
Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Agriculture, Environmental Science) (One year of professional experience may be substituted for one year of education)
1+ years of experience in energy efficiency, utilities, construction, or a related field
Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements
Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check
What we would like you to have (preferred):
Bilingual or multilingual abilities
Familiarity with energy efficiency, sustainability practices, or construction project management
BPI Certificate of Knowledge, BPI Analyst, LEED Green Associate, CEM, or similar certification
Strong interpersonal and communication skills
Experience working with diverse communities
Expected Outcomes In Role
Improved efficiency in project execution and program coordination
Enhanced stakeholder engagement and accountability
Timely resolution of project and participant issues
Clear communication of program benefits, timelines, and next steps
Greater transparency and alignment with community needs
Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
The company is an Equal Employment Opportunity employer. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available in all phases of the application and employment process. To request an accommodation, please email
Candidateaccommodation@icf.com
and we will be happy to assist. All information you provide will be kept confidential and used only as required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
If an accommodation involving AI is needed, candidates should contact us in advance at
candidateaccommodation@icf.com .
Pay Range The pay range for this position based on full-time employment is: $60,663.00 - $103,128.00 California Remote Office (CA99)
#J-18808-Ljbffr
Are you ready to make a difference?
The
Home Energy Advisor (HEA)
plays a pivotal role in the success of our single-family residential program by combining strong project management with community engagement and program coordination. This role
bridges the gap between technical execution and participant support , ensuring that residential retrofit and remodel projects are
completed efficiently, equitably, and in alignment with community needs .
The
HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects . This dual role requires a proactive, community-oriented professional who can manage contractors, coordinate with internal teams, and maintain clear, consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity, trustworthiness, and a sincere commitment to equitable outcomes.
Key Responsibilities
Serve as the primary point of contact for program participants throughout the project lifecycle.
Lead and oversee residential retrofit and remodel projects from planning through completion.
Coordinate with cross-functional teams to ensure seamless information flow and collaboration.
Manage contractor relationships, ensuring accountability, quality, and adherence to timelines and budgets.
Conduct site visits, inspections, and progress evaluations.
Assist in preparing and finalizing scopes of work for each participant.
Review and interpret residential building codes to ensure compliance.
Support stakeholder engagement through regular updates, discussions, and alignment on goals.
Provide community insights through QA/QC processes and participant feedback.
Manage incentive layering coordination and follow-up surveys.
Maintain accurate project documentation and reporting.
What You Will Be Doing:
Participant enrollment and onboarding
Project planning, scheduling, and execution
Contractor oversight and quality assurance
Stakeholder communication and coordination
Project closeout and documentation
Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)
What we need you to have (minimum qualifications):
Bachelor’s degree in a related discipline (e.g., Energy, Sustainability, Business, Agriculture, Environmental Science) (One year of professional experience may be substituted for one year of education)
1+ years of experience in energy efficiency, utilities, construction, or a related field
Basic mechanical skills and able to lift boxes no heavier than 30 pounds, climbing stairs and ladders, driving, walking, standing, above head arm movements
Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check
What we would like you to have (preferred):
Bilingual or multilingual abilities
Familiarity with energy efficiency, sustainability practices, or construction project management
BPI Certificate of Knowledge, BPI Analyst, LEED Green Associate, CEM, or similar certification
Strong interpersonal and communication skills
Experience working with diverse communities
Expected Outcomes In Role
Improved efficiency in project execution and program coordination
Enhanced stakeholder engagement and accountability
Timely resolution of project and participant issues
Clear communication of program benefits, timelines, and next steps
Greater transparency and alignment with community needs
Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
The company is an Equal Employment Opportunity employer. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available in all phases of the application and employment process. To request an accommodation, please email
Candidateaccommodation@icf.com
and we will be happy to assist. All information you provide will be kept confidential and used only as required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
If an accommodation involving AI is needed, candidates should contact us in advance at
candidateaccommodation@icf.com .
Pay Range The pay range for this position based on full-time employment is: $60,663.00 - $103,128.00 California Remote Office (CA99)
#J-18808-Ljbffr