JAC Recruitment
Order Management Specialist
Join to apply for the Order Management Specialist role at JAC Recruitment.
This role is pivotal in ensuring seamless order processing, inventory coordination, and exceptional customer service. The ideal candidate will be detail‑oriented, proactive, and passionate about delivering outstanding service to both internal teams and external partners.
Responsibilities Order Management
Accurately process customer orders received via EDI, email, and fax
Generate BOLs and release orders to ensure timely deliveries
Issue invoices post‑shipment and reconcile open orders with daily sales reports
Identify and implement process improvements to enhance customer experience
EDI & Data Synchronization
Manage EDI document entry and transmission
Troubleshoot and resolve EDI‑related issues
Upload GDSN product data to meet customer requirements
Send PDF documents to non‑EDI customers
Logistics & Inventory Control
Monitor inventory levels to minimize stockouts and overstock situations
Track incoming shipments and collaborate with the logistics team
Participate in inventory allocation strategy discussions
Customer Service
Communicate with customers regarding discrepancies, order issues, and shipping delays
Ensure prompt and thorough resolution of customer concerns
Maintain a comprehensive customer relationship database
Understand customer logistics and supply chain requirements
Additional Responsibilities
Report incidents promptly to management
Comply with federal, state, and local regulations, including product recall procedures
Support team efforts by assisting colleagues and completing related tasks as needed
Stay updated on industry trends and apply knowledge to improve performance
Actively seek and implement process improvements
Accept and act on constructive feedback
Qualifications
Bachelor’s degree or equivalent from a four‑year college or technical school, or an equivalent combination of education and experience
Training in EDI and data synchronization is a plus
Strong communication skills in English (reading, writing, speaking)
Proficiency in Microsoft Office (Word, Excel, Windows)
Ability to interpret technical documents and legal/financial paperwork
Strong analytical and problem‑solving skills
Professional, tactful, and adaptable demeanor
Ability to calculate percentages, discounts, interest, and other business‑related figures
Competence in basic algebra, geometry, and interpreting graphs
Strong common‑sense reasoning and ability to handle non‑standardized problems
Location:
Irving, Texas (Dallas Area)
Employment Type:
Full‑time, Non‑Exempt
Salary:
USD45,000
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This role is pivotal in ensuring seamless order processing, inventory coordination, and exceptional customer service. The ideal candidate will be detail‑oriented, proactive, and passionate about delivering outstanding service to both internal teams and external partners.
Responsibilities Order Management
Accurately process customer orders received via EDI, email, and fax
Generate BOLs and release orders to ensure timely deliveries
Issue invoices post‑shipment and reconcile open orders with daily sales reports
Identify and implement process improvements to enhance customer experience
EDI & Data Synchronization
Manage EDI document entry and transmission
Troubleshoot and resolve EDI‑related issues
Upload GDSN product data to meet customer requirements
Send PDF documents to non‑EDI customers
Logistics & Inventory Control
Monitor inventory levels to minimize stockouts and overstock situations
Track incoming shipments and collaborate with the logistics team
Participate in inventory allocation strategy discussions
Customer Service
Communicate with customers regarding discrepancies, order issues, and shipping delays
Ensure prompt and thorough resolution of customer concerns
Maintain a comprehensive customer relationship database
Understand customer logistics and supply chain requirements
Additional Responsibilities
Report incidents promptly to management
Comply with federal, state, and local regulations, including product recall procedures
Support team efforts by assisting colleagues and completing related tasks as needed
Stay updated on industry trends and apply knowledge to improve performance
Actively seek and implement process improvements
Accept and act on constructive feedback
Qualifications
Bachelor’s degree or equivalent from a four‑year college or technical school, or an equivalent combination of education and experience
Training in EDI and data synchronization is a plus
Strong communication skills in English (reading, writing, speaking)
Proficiency in Microsoft Office (Word, Excel, Windows)
Ability to interpret technical documents and legal/financial paperwork
Strong analytical and problem‑solving skills
Professional, tactful, and adaptable demeanor
Ability to calculate percentages, discounts, interest, and other business‑related figures
Competence in basic algebra, geometry, and interpreting graphs
Strong common‑sense reasoning and ability to handle non‑standardized problems
Location:
Irving, Texas (Dallas Area)
Employment Type:
Full‑time, Non‑Exempt
Salary:
USD45,000
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