Georgia-Pacific LLC
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Location:
Onsite in Asheboro, NC
Schedule:
Monday – Friday | 8 AM – 5 PM EST | flexibility based on customer demands
Visa Sponsorship:
This role is not eligible for visa sponsorship
Your Georgia‑Pacific is hiring a
Customer Account Coordinator
to join our team in Asheboro, NC. Whether you come from industrial sales support, logistics, manufacturing, or another customer‑focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success. In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross‑functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast‑paced environment.
What You Will Do
Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
Track and reconcile order‑related information, supporting light billing and payment tracking functions
Monitor and track customer inventory levels and shipment status using Excel or other internal tools
Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
2+ years customer service or operational experience in a fast‑paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
Strong communication skills and the ability to build relationships across departments and with customers
Highly organized and detail‑oriented, especially in managing data and account accuracy
What Will Put You Ahead
Strong Excel skills (data entry, basic formulas, spreadsheet organization)
Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
Previous experience managing customer accounts and collaborating with sales, shipping, or production
Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what apply to you, please speak to your recruiter.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Paper and Forest Product Manufacturing
Referrals increase your chances of interviewing at Georgia‑Pacific LLC by 2x
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Get AI-powered advice on this job and more exclusive features.
Location:
Onsite in Asheboro, NC
Schedule:
Monday – Friday | 8 AM – 5 PM EST | flexibility based on customer demands
Visa Sponsorship:
This role is not eligible for visa sponsorship
Your Georgia‑Pacific is hiring a
Customer Account Coordinator
to join our team in Asheboro, NC. Whether you come from industrial sales support, logistics, manufacturing, or another customer‑focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success. In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross‑functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast‑paced environment.
What You Will Do
Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
Track and reconcile order‑related information, supporting light billing and payment tracking functions
Monitor and track customer inventory levels and shipment status using Excel or other internal tools
Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
2+ years customer service or operational experience in a fast‑paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
Strong communication skills and the ability to build relationships across departments and with customers
Highly organized and detail‑oriented, especially in managing data and account accuracy
What Will Put You Ahead
Strong Excel skills (data entry, basic formulas, spreadsheet organization)
Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
Previous experience managing customer accounts and collaborating with sales, shipping, or production
Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what apply to you, please speak to your recruiter.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Paper and Forest Product Manufacturing
Referrals increase your chances of interviewing at Georgia‑Pacific LLC by 2x
#J-18808-Ljbffr