Description
This position is responsible for managing and selling Vesuvius products and services provided to the customer. It will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs, and good communication at all levels. It will also be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.
Key Result Areas
Growing business by building successful, long‑term customer relationships.
Managing a portfolio of accounts to achieve long‑term success.
Developing positive relationships with customers.
Acting as the point of contact and handling customers’ individual needs.
Generating new business using existing and potential customer networks.
Resolving conflicts and providing solutions to customers in a timely manner.
Conduct standard product investigations and coordinate/lead trials and projects; responsible for coordinating with and assisting the technical team to issue technical reports on all completed investigations and/or projects.
Where applicable, account managers supervise service technicians to ensure support needs are met.
Reporting on account status.
Setting and tracking sales account targets, aligning with company objectives.
Monitoring sales metrics (quarterly sales results and annual forecasts).
Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
Managing daily service activities such as:
Inventory planning and forecasting.
Product usage forecast and delivery schedules.
Obtaining and processing appropriate information for timely invoicing.
Routine data collection and reporting.
May provide preventative and emergency equipment maintenance.
Coordination of customer’s personnel relative to installation and handling of refractory material.
Recognizes and acts on opportunities for continuous improvement in refractory performance, customer’s efficiency, and Vesuvius profitability.
Works with technical support teams to implement appropriate emerging technologies.
Manages all project work at customer’s site.
Knowledge
Products being supplied.
Customer’s steelmaking process.
Customer’s quality processes.
Vesuvius and customer logistics processes.
Basic mechanical skills to allow for the service of associated refractory application equipment.
Strong business acumen with understanding of sales performance metrics.
Skills & Behaviors
Working safely is a condition of employment.
Excellent communication skills.
Ability to problem solve.
Strong reasoning and decision‑making skills.
Selling and negotiation skills.
Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint).
Ability to recognize and act on continuous improvement opportunities.
Problem Solving & Complexity
Managing multiple issues and projects within a specified timeframe.
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.
Key Competencies
Action Oriented
Conflict Management
Customer Focus
Ethics & Values
Integrity & Trust
Perseverance
Priority Setting
Problem Solving
Technical Learning
Written Communications
Physical Demands
Ability to travel up to 75%.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
Exposure to dust and raw materials particles is frequent.
Exposure to extreme temperatures.
Ability to work within the steel mill environment daily to interact with customers and colleagues.
#J-18808-Ljbffr
Key Result Areas
Growing business by building successful, long‑term customer relationships.
Managing a portfolio of accounts to achieve long‑term success.
Developing positive relationships with customers.
Acting as the point of contact and handling customers’ individual needs.
Generating new business using existing and potential customer networks.
Resolving conflicts and providing solutions to customers in a timely manner.
Conduct standard product investigations and coordinate/lead trials and projects; responsible for coordinating with and assisting the technical team to issue technical reports on all completed investigations and/or projects.
Where applicable, account managers supervise service technicians to ensure support needs are met.
Reporting on account status.
Setting and tracking sales account targets, aligning with company objectives.
Monitoring sales metrics (quarterly sales results and annual forecasts).
Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
Managing daily service activities such as:
Inventory planning and forecasting.
Product usage forecast and delivery schedules.
Obtaining and processing appropriate information for timely invoicing.
Routine data collection and reporting.
May provide preventative and emergency equipment maintenance.
Coordination of customer’s personnel relative to installation and handling of refractory material.
Recognizes and acts on opportunities for continuous improvement in refractory performance, customer’s efficiency, and Vesuvius profitability.
Works with technical support teams to implement appropriate emerging technologies.
Manages all project work at customer’s site.
Knowledge
Products being supplied.
Customer’s steelmaking process.
Customer’s quality processes.
Vesuvius and customer logistics processes.
Basic mechanical skills to allow for the service of associated refractory application equipment.
Strong business acumen with understanding of sales performance metrics.
Skills & Behaviors
Working safely is a condition of employment.
Excellent communication skills.
Ability to problem solve.
Strong reasoning and decision‑making skills.
Selling and negotiation skills.
Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint).
Ability to recognize and act on continuous improvement opportunities.
Problem Solving & Complexity
Managing multiple issues and projects within a specified timeframe.
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.
Key Competencies
Action Oriented
Conflict Management
Customer Focus
Ethics & Values
Integrity & Trust
Perseverance
Priority Setting
Problem Solving
Technical Learning
Written Communications
Physical Demands
Ability to travel up to 75%.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
Exposure to dust and raw materials particles is frequent.
Exposure to extreme temperatures.
Ability to work within the steel mill environment daily to interact with customers and colleagues.
#J-18808-Ljbffr