Block, Inc.
Strategic Account Manager Los Angeles, CA, US
Block, Inc., Los Angeles, California, United States, 90079
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.
Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise‑scale businesses with complex operations, sellers just starting, and merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role The Strategic Account Management organization is looking for a tenured customer‑facing professional to manage relationships with some of Square’s largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square’s most valuable and engaged sellers.
You will work with business owners and c‑level executives to find creative ways for Square’s first and third‑party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams.
The ideal candidate is a consistent over‑performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.
You will:
Manage a book of
250 Strategic Food & Beverage Sellers in Los Angeles area
and across the West Coast
Grow account‑based revenue via use‑case expansion opportunities, cross‑sell opportunities, and customized seller onboarding experiences
Serve as the voice of the upmarket seller with Product Teams
Act as a consultant and partner to high‑value restaurant sellers to accomplish their goals
Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross‑functional teams
Partner with Strategic Account Executives on high‑growth deals
Negotiate pricing for use‑case expansion and retention of your sellers
Provide white‑glove client service and troubleshooting to ensure resolution of seller issues
Inform operations and program design for this segment at scale
Conduct quarterly business reviews with various stakeholders
You have:
5+ years of relevant Account Management experience
Experience managing, retaining and growing a book of business
Consistent over‑performance on key sales or customer success metrics
Remarkable discovery skills with customers based on genuine curiosity about their business
A technical solutioning framework, including the ability to conduct requirements gathering
Proven experience managing multiple projects internally with engineering, product and finance teams
Contract and/or pricing negotiations experience with external senior stakeholders
Excellent written and verbal communication skills
Creative and strategic problem‑solving capabilities, resolving issues and tackling opportunities with no playbook
Restaurant experience and/or F&B technology experience preferred
Location Requirements:
We are seeking candidates who live within 50 miles of Los Angeles city center.
Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: ($135,200 - $202,800) Zone B: ($125,800 - $188,600) Zone C: ($119,000 - $178,400) Zone D: ($108,200 - $162,200)
Amounts listed above include target variable compensation.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our
I+D page
.
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square
makes commerce and financial services accessible to sellers. Cash App
is the easy way to spend, send, and store money. Afterpay
is transforming the way customers manage their spending over time. TIDAL
is a music platform that empowers artists to thrive as entrepreneurs. Bitkey
is a simple self‑custody wallet built for bitcoin. Proto
is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
You are being connected to our automated chatbot which utilizes generative AI. By continuing, you recognize that Block’s Privacy Notice applies to your use of this tool and you agree to Block’s AI terms of use located here and here.
#J-18808-Ljbffr
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.
Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise‑scale businesses with complex operations, sellers just starting, and merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role The Strategic Account Management organization is looking for a tenured customer‑facing professional to manage relationships with some of Square’s largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square’s most valuable and engaged sellers.
You will work with business owners and c‑level executives to find creative ways for Square’s first and third‑party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams.
The ideal candidate is a consistent over‑performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.
You will:
Manage a book of
250 Strategic Food & Beverage Sellers in Los Angeles area
and across the West Coast
Grow account‑based revenue via use‑case expansion opportunities, cross‑sell opportunities, and customized seller onboarding experiences
Serve as the voice of the upmarket seller with Product Teams
Act as a consultant and partner to high‑value restaurant sellers to accomplish their goals
Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross‑functional teams
Partner with Strategic Account Executives on high‑growth deals
Negotiate pricing for use‑case expansion and retention of your sellers
Provide white‑glove client service and troubleshooting to ensure resolution of seller issues
Inform operations and program design for this segment at scale
Conduct quarterly business reviews with various stakeholders
You have:
5+ years of relevant Account Management experience
Experience managing, retaining and growing a book of business
Consistent over‑performance on key sales or customer success metrics
Remarkable discovery skills with customers based on genuine curiosity about their business
A technical solutioning framework, including the ability to conduct requirements gathering
Proven experience managing multiple projects internally with engineering, product and finance teams
Contract and/or pricing negotiations experience with external senior stakeholders
Excellent written and verbal communication skills
Creative and strategic problem‑solving capabilities, resolving issues and tackling opportunities with no playbook
Restaurant experience and/or F&B technology experience preferred
Location Requirements:
We are seeking candidates who live within 50 miles of Los Angeles city center.
Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: ($135,200 - $202,800) Zone B: ($125,800 - $188,600) Zone C: ($119,000 - $178,400) Zone D: ($108,200 - $162,200)
Amounts listed above include target variable compensation.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our
I+D page
.
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square
makes commerce and financial services accessible to sellers. Cash App
is the easy way to spend, send, and store money. Afterpay
is transforming the way customers manage their spending over time. TIDAL
is a music platform that empowers artists to thrive as entrepreneurs. Bitkey
is a simple self‑custody wallet built for bitcoin. Proto
is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
You are being connected to our automated chatbot which utilizes generative AI. By continuing, you recognize that Block’s Privacy Notice applies to your use of this tool and you agree to Block’s AI terms of use located here and here.
#J-18808-Ljbffr