Maryland Oncology Hematology
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Patient Account Specialist
role at
Maryland Oncology Hematology
Overview Join Regional Cancer Care Associates (RCCA) as a Patient Account Specialist! You'll handle account follow-ups, resolve billing issues, and assist with patient inquiries. Your role includes setting up financial arrangements, monitoring accounts for delinquent payments, and using collection strategies to maintain current receivables. Adherence to the US Oncology Compliance Program and maintaining patient confidentiality are crucial. We're seeking someone who is positive, passionate, and skilled at multi-tasking. We want to hear from you! Be part of a team dedicated to cutting-edge cancer care that always prioritizes patients.
Employment Type Full Time
Location Teaneck, NJ (Remote)
Compensation $20.35 - $27.43 Hour.
Benefits Health, dental, and vision plans; Wellness program; Health savings account and flexible spending accounts; 401(k) retirement plan; Life insurance; Short-term disability insurance; Long-term disability insurance; Employee Assistance Program (EAP); Paid Time Off (PTO) and holiday pay; Tuition discounts with numerous universities.
Responsibilities
Perform audits of patient accounts to ensure accuracy and timely payment.
Review account agings on a monthly basis and report inconsistencies; correct errors as appropriate.
Contact patients regarding delinquent accounts and arrange mutually acceptable payment schedules.
Follow up on insurance billing to ensure timely receipt of payments.
Demonstrate the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
Receive and resolve patient billing complaints and questions; initiate adjustments as necessary; follow up on all zero payment explanations of benefits and exercise all options to obtain claim payments.
Review credit balance reports for correct recipient of refund.
Perform reconciliation of refund accounts; attach documentation and forward to supervisor to process refund checks.
Identify problems on accounts and follow through to conclusion.
Respond to insurance companies requests for information in a prompt and professional manner.
Review appropriate files to identify deceased patients and estates; verify dollar amounts and file estate to appropriate court in a timely manner.
Make appropriate financial arrangements for payment of patient accounts; follow up to determine if payment arrangements are being met; contact patients to resolve problems; respond to correspondence or telephone calls from patients about accounts.
Review EOBs to ensure proper reimbursement of claims and report any problems, issues, or payor trends to supervisor.
Resubmit insurance claims within 72 hours of receipt.
Participate in maintaining Payor Manuals/Profiles.
Work closely with collection agency to assure that they receive updated information on accounts as necessary.
Prepare write-off requests with appropriate documentation and submit to supervisor. Process insurance/patient correspondence, including denial follow-up within 48 hours of receipt. File all reimbursement correspondence daily.
Work with provided aging to monitor patient account agings and follow up appropriately.
Maintain confidentiality in regards to patient account status and the financial affairs of clinic/corporation.
Qualifications
Accredited high school graduate or equivalent required.
Minimum five years experience in a medical business office setting with insurance processing and balancing responsibilities.
Physical Demands
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Work Environment
Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.
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Patient Account Specialist
role at
Maryland Oncology Hematology
Overview Join Regional Cancer Care Associates (RCCA) as a Patient Account Specialist! You'll handle account follow-ups, resolve billing issues, and assist with patient inquiries. Your role includes setting up financial arrangements, monitoring accounts for delinquent payments, and using collection strategies to maintain current receivables. Adherence to the US Oncology Compliance Program and maintaining patient confidentiality are crucial. We're seeking someone who is positive, passionate, and skilled at multi-tasking. We want to hear from you! Be part of a team dedicated to cutting-edge cancer care that always prioritizes patients.
Employment Type Full Time
Location Teaneck, NJ (Remote)
Compensation $20.35 - $27.43 Hour.
Benefits Health, dental, and vision plans; Wellness program; Health savings account and flexible spending accounts; 401(k) retirement plan; Life insurance; Short-term disability insurance; Long-term disability insurance; Employee Assistance Program (EAP); Paid Time Off (PTO) and holiday pay; Tuition discounts with numerous universities.
Responsibilities
Perform audits of patient accounts to ensure accuracy and timely payment.
Review account agings on a monthly basis and report inconsistencies; correct errors as appropriate.
Contact patients regarding delinquent accounts and arrange mutually acceptable payment schedules.
Follow up on insurance billing to ensure timely receipt of payments.
Demonstrate the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
Receive and resolve patient billing complaints and questions; initiate adjustments as necessary; follow up on all zero payment explanations of benefits and exercise all options to obtain claim payments.
Review credit balance reports for correct recipient of refund.
Perform reconciliation of refund accounts; attach documentation and forward to supervisor to process refund checks.
Identify problems on accounts and follow through to conclusion.
Respond to insurance companies requests for information in a prompt and professional manner.
Review appropriate files to identify deceased patients and estates; verify dollar amounts and file estate to appropriate court in a timely manner.
Make appropriate financial arrangements for payment of patient accounts; follow up to determine if payment arrangements are being met; contact patients to resolve problems; respond to correspondence or telephone calls from patients about accounts.
Review EOBs to ensure proper reimbursement of claims and report any problems, issues, or payor trends to supervisor.
Resubmit insurance claims within 72 hours of receipt.
Participate in maintaining Payor Manuals/Profiles.
Work closely with collection agency to assure that they receive updated information on accounts as necessary.
Prepare write-off requests with appropriate documentation and submit to supervisor. Process insurance/patient correspondence, including denial follow-up within 48 hours of receipt. File all reimbursement correspondence daily.
Work with provided aging to monitor patient account agings and follow up appropriately.
Maintain confidentiality in regards to patient account status and the financial affairs of clinic/corporation.
Qualifications
Accredited high school graduate or equivalent required.
Minimum five years experience in a medical business office setting with insurance processing and balancing responsibilities.
Physical Demands
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Work Environment
Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.
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