Sonic Automotive
Sales BDC / E-Sales Agent - Mercedes-Benz of Denver
Sonic Automotive, Denver, Colorado, United States, 80285
Sales BDC / E-Sales Agent - Mercedes-Benz of Denver in Denver, CO at Sonic Automotive
Job Type:
Other
Experience:
Associate
About Mercedes-Benz of Denver
is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Pay is $18.00 per hour (plus additional compensation based on performance)
The BDC/Internet Sales position has a pay scale consisting of the following, wages included base hourly compensation of $18.00.
Our associates are happy to work here because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
We're proud of what we're doing here. Come and join us!
Job Description The SalesBDC/ e-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. This role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.
Respond to internet inquiries with courtesy, accuracy and professionalism
Promptly and accurately enter all customer inquiry data into the CRM
Generate sales appointments
Conduct phone surveys to assess customer preferences and quality of experience
Effectively utilize lead management tools
Compile all necessary reports, forms and other documentation on a timely basis
Perform other job-related duties as assigned
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
Preferred:
At least 2-5 years of existing Sales BDC/E-Sales Agent experience.
Proven experience in sales, and ability to work in a call center environment.
Mercedes-Benz or luxury brand dealership experience a plus.
Good written, verbal and phone communication skills.
Highly organized, with an ability to learn quickly.
Proficient with Microsoft Office software and the internet.
Professional and personable demeanor.
Required:
All applicants must be authorized to work in the USA.
Valid Driver's License and good driving record.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
It's time to make the most important move of your career. From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
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Other
Experience:
Associate
About Mercedes-Benz of Denver
is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Pay is $18.00 per hour (plus additional compensation based on performance)
The BDC/Internet Sales position has a pay scale consisting of the following, wages included base hourly compensation of $18.00.
Our associates are happy to work here because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
We're proud of what we're doing here. Come and join us!
Job Description The SalesBDC/ e-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. This role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.
Respond to internet inquiries with courtesy, accuracy and professionalism
Promptly and accurately enter all customer inquiry data into the CRM
Generate sales appointments
Conduct phone surveys to assess customer preferences and quality of experience
Effectively utilize lead management tools
Compile all necessary reports, forms and other documentation on a timely basis
Perform other job-related duties as assigned
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
Preferred:
At least 2-5 years of existing Sales BDC/E-Sales Agent experience.
Proven experience in sales, and ability to work in a call center environment.
Mercedes-Benz or luxury brand dealership experience a plus.
Good written, verbal and phone communication skills.
Highly organized, with an ability to learn quickly.
Proficient with Microsoft Office software and the internet.
Professional and personable demeanor.
Required:
All applicants must be authorized to work in the USA.
Valid Driver's License and good driving record.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
It's time to make the most important move of your career. From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr