A7 Recruitment
Qualifications
1-3 years service desk or help desk experience (L1)
Completed at least 2 years in college with no back subjects
Good to excellent communication skills
Willingness to work onsite in Taguig
Flexibility to work in rotational shifts – morning, mid and night shifts
Roles and Responsibilities
Receiving end user calls
Provide first level resolutions for EUC and Business Applications
Ticket creation/Categorization/Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
Ticket update and Closure
Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc.)
Business application knowledge (L1) for increased FCR
Troubleshooting skills on VPN connectivity, dial up and wireless routers
Knowledge on active directory, domain controllers, etc.
Exposure to password reset tools
Troubleshooting experience using remote control tools like Aptean and Bomgar
Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes
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1-3 years service desk or help desk experience (L1)
Completed at least 2 years in college with no back subjects
Good to excellent communication skills
Willingness to work onsite in Taguig
Flexibility to work in rotational shifts – morning, mid and night shifts
Roles and Responsibilities
Receiving end user calls
Provide first level resolutions for EUC and Business Applications
Ticket creation/Categorization/Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
Ticket update and Closure
Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc.)
Business application knowledge (L1) for increased FCR
Troubleshooting skills on VPN connectivity, dial up and wireless routers
Knowledge on active directory, domain controllers, etc.
Exposure to password reset tools
Troubleshooting experience using remote control tools like Aptean and Bomgar
Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes
#J-18808-Ljbffr