Senior Salesforce Service Cloud & CCaaS Solutions Architect

A leading technology firm in New York is seeking a Senior Business Systems Analyst to lead the implementation and support of Salesforce Service Cloud processes. The ideal candidate will have over 7 years of experience and in-depth knowledge of CCaaS platforms like Genesys, along with proven skills in business and systems analysis. This role is crucial for ensuring effective solutions in a dynamic environment. #J-18808-Ljbffr