Service Credit Union
Loan Servicing Specialist - Portsmouth
Service Credit Union, Portsmouth, New Hampshire, United States, 00215
Loan Servicing Specialist - Portsmouth page is loaded## Loan Servicing Specialist - Portsmouthlocations:
Portsmouth3003time type:
Full timeposted on:
Posted 16 Days Agojob requisition id:
JR101005It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.**Location: Portsmouth, NH - Service Credit Union Headquarters****Rate: Starting at $21.00 Negotiable with experience**The Loan Servicing Specialist plays a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU.
This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.
Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.**Key Responsibilities included but are not limited to:****Credit Union Knowledge:*** Maintain knowledge and understanding of credit union’s overall strategic plan and priorities* Maintain high level knowledge of credit union policies* Maintain high level of credit union product and services offerings* Maintain detailed knowledge of departmental policies* Ability to detect and research any deficiencies and make recommendations accordingly**Member Service:*** Ensure member inquiries are responded to and resolved immediately whenever possible* Provide support, as needed, for escalated member needs
+ Support and educate staff to provide superior member service**Loan Servicing – Including but not limited to:*** Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan* Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency* Accurate and executed documentation and retention of all necessary documentation to protect SFCU’s ability to collect payment* Ability to analyze documentation for understanding of all loan products offered by SFCU* Ability to assist members in utilizing SFCU’s products and services including but not limited to:
+ Online banking platform
+ External payments
+ Wires* Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core. This includes but is not limited to:
+ Any necessary data entry
+ Completion of accurate transactions through the core* Maintain accurate post-closing document tracking* Complete member outreach
+ Proactively provide assistance to all new members to assist with on boarding
+ Work with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and services
+ Work with other departments on developing reporting for campaigns* Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts.* Complete loss mitigation process from mailing through updating core* Contribute to the department phone/Salesforce/email queues for all loan servicing related items* Complete lien release process* Process system maintenance loans* Monitor reports related to servicing related items* Generate letters related to loan servicing as needed**Training and Documentation:*** Consistently review procedures and business practices to keep current with technological advances* Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed**Reporting:*** Contribute to monthly, quarterly and year-end reporting.**Compliance:*** Ensure all loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.**NCUA, State of NH, Internal, Investor, and MI Audits*** Assist in preparation of requested documentation for audit* Maintain reporting throughout the year that will be used for audit review* Implement suggested modification of process as mandated by audit review**Systems and Projects:*** Full comprehension of the core systemMaintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union.Perform other duties as assigned.**Required Knowledge and Skills:*** Superior member service skills and professionalism* Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.* Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.* Strong problem solving and analytical skills.* Ability to work independently and in a team environment.* Ability to communicate clearly and effectively verbally and in writing.* Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications* Willingness to work extended hours, including weekends, as responsibilities require.* Flexibility in a hybrid work environment* Ability to prioritize and organize work duties**Education/Experience/Certifications:****Education:** Minimum high school diploma or equivalent required.**Experience:** Minimum 1-year experience in a related field desired.
Financial industry experience desired.
Customer service experience desired.**Certification(s):** No requirementsWho We AreAt Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job.Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity. #J-18808-Ljbffr
Portsmouth3003time type:
Full timeposted on:
Posted 16 Days Agojob requisition id:
JR101005It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.**Location: Portsmouth, NH - Service Credit Union Headquarters****Rate: Starting at $21.00 Negotiable with experience**The Loan Servicing Specialist plays a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU.
This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.
Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.**Key Responsibilities included but are not limited to:****Credit Union Knowledge:*** Maintain knowledge and understanding of credit union’s overall strategic plan and priorities* Maintain high level knowledge of credit union policies* Maintain high level of credit union product and services offerings* Maintain detailed knowledge of departmental policies* Ability to detect and research any deficiencies and make recommendations accordingly**Member Service:*** Ensure member inquiries are responded to and resolved immediately whenever possible* Provide support, as needed, for escalated member needs
+ Support and educate staff to provide superior member service**Loan Servicing – Including but not limited to:*** Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan* Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency* Accurate and executed documentation and retention of all necessary documentation to protect SFCU’s ability to collect payment* Ability to analyze documentation for understanding of all loan products offered by SFCU* Ability to assist members in utilizing SFCU’s products and services including but not limited to:
+ Online banking platform
+ External payments
+ Wires* Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core. This includes but is not limited to:
+ Any necessary data entry
+ Completion of accurate transactions through the core* Maintain accurate post-closing document tracking* Complete member outreach
+ Proactively provide assistance to all new members to assist with on boarding
+ Work with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and services
+ Work with other departments on developing reporting for campaigns* Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts.* Complete loss mitigation process from mailing through updating core* Contribute to the department phone/Salesforce/email queues for all loan servicing related items* Complete lien release process* Process system maintenance loans* Monitor reports related to servicing related items* Generate letters related to loan servicing as needed**Training and Documentation:*** Consistently review procedures and business practices to keep current with technological advances* Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed**Reporting:*** Contribute to monthly, quarterly and year-end reporting.**Compliance:*** Ensure all loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations.**NCUA, State of NH, Internal, Investor, and MI Audits*** Assist in preparation of requested documentation for audit* Maintain reporting throughout the year that will be used for audit review* Implement suggested modification of process as mandated by audit review**Systems and Projects:*** Full comprehension of the core systemMaintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect.Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union.Perform other duties as assigned.**Required Knowledge and Skills:*** Superior member service skills and professionalism* Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.* Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.* Strong problem solving and analytical skills.* Ability to work independently and in a team environment.* Ability to communicate clearly and effectively verbally and in writing.* Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications* Willingness to work extended hours, including weekends, as responsibilities require.* Flexibility in a hybrid work environment* Ability to prioritize and organize work duties**Education/Experience/Certifications:****Education:** Minimum high school diploma or equivalent required.**Experience:** Minimum 1-year experience in a related field desired.
Financial industry experience desired.
Customer service experience desired.**Certification(s):** No requirementsWho We AreAt Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job.Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity. #J-18808-Ljbffr