Sonova USA, Inc.
Account Manager - Detroit
Michigan, United States
Account Manager
As an Account Manager, you will be the face of our brand within your territory, cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our industry‑leading hearing technology. You’ll work closely with cross‑functional partners to deliver exceptional customer experience, accelerate business growth, and help ensure more people enjoy the delight of hearing. This role requires a proactive, customer‑focused sales professional who excels at building trust, understanding customer needs, and driving solutions that support long‑term success.
Responsibilities
Drive sales growth across the territory through regular customer visits, new‑business development, and strategic territory planning
Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
Onboard new accounts effectively, including needs analysis, training, and establishing long‑term success plans
Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events
More about you
Bachelor’s degree required; Master’s or AuD preferred
Knowledge of hearing‑instrument technology and clinical practices, with experience assisting patients independently
Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships
Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data‑driven planning
Highly accountable, action‑oriented, competitive, and resilient with a strong drive for results
Demonstrated curiosity, adaptability, and willingness to learn complex products and solutions
Experience in hearing healthcare, medical devices, or fitting Phonak technology (preferred but not required)
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don’t meet all the criteria? If you’re willing to go all‑in and learn we’d love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources.
What we offer
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/AD&D insurance
Additional supplemental life/AD&D coverage available
Company paid Short/Long‑Term Disability coverage (STD/LTD)
STD LTD Buy‑ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
This role’s base pay range is between: $95,000 – $115,000, with commission target of $50,000 with ability to overachieve. Compensation packages are based on skills, experience, and geographic location.
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
#J-18808-Ljbffr
Account Manager
As an Account Manager, you will be the face of our brand within your territory, cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our industry‑leading hearing technology. You’ll work closely with cross‑functional partners to deliver exceptional customer experience, accelerate business growth, and help ensure more people enjoy the delight of hearing. This role requires a proactive, customer‑focused sales professional who excels at building trust, understanding customer needs, and driving solutions that support long‑term success.
Responsibilities
Drive sales growth across the territory through regular customer visits, new‑business development, and strategic territory planning
Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
Onboard new accounts effectively, including needs analysis, training, and establishing long‑term success plans
Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events
More about you
Bachelor’s degree required; Master’s or AuD preferred
Knowledge of hearing‑instrument technology and clinical practices, with experience assisting patients independently
Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships
Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data‑driven planning
Highly accountable, action‑oriented, competitive, and resilient with a strong drive for results
Demonstrated curiosity, adaptability, and willingness to learn complex products and solutions
Experience in hearing healthcare, medical devices, or fitting Phonak technology (preferred but not required)
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don’t meet all the criteria? If you’re willing to go all‑in and learn we’d love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources.
What we offer
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/AD&D insurance
Additional supplemental life/AD&D coverage available
Company paid Short/Long‑Term Disability coverage (STD/LTD)
STD LTD Buy‑ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
This role’s base pay range is between: $95,000 – $115,000, with commission target of $50,000 with ability to overachieve. Compensation packages are based on skills, experience, and geographic location.
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
#J-18808-Ljbffr