Salesforce Technical Architect, Digital Servicing Platform
Corebridge Financial, Inc., Houston, Texas, United States, 77246
We are seeking a Salesforce Technical Architect who will lead the definition, design, implementation and rollout of the enterprise Digital Servicing Platform, that will serve all channels including end-customers, agents and advisors, contact center, and web, mobile, API. chat etc. This platform will be built on Salesforce and will leverage Financial Services Cloud, Experience Cloud, Data Cloud and Agentforce, among other products and services, and will leverage AI extensively to build an industry leading servicing platform, to provide best-in-class customer experience for our employees, agents and customers. * Define the end-to-end Salesforce architecture across FSC, Experience Cloud, and related technologies.* Ensure alignment of solutions with enterprise security, integration, and data governance standards.* Architect and guide implementation of complex insurance/financial workflows, policy servicing, claims management, and customer engagement portals.* Partner with business stakeholders to translate requirements into scalable technical designs.* Serve as a trusted advisor to C-level executives and IT leadership on Salesforce roadmap and best practices.* Mentor Salesforce developers, admins, and functional consultants to uplift the team’s technical depth.* Strategic Positioning: Helps define business strategy by understanding what’s possible with technology and identifies solutions that support enterprise strategy, impact critical business outcomes, and drive organizational success through the evaluation of internal and external business contexts.* Partnership: Effectively partners with business functions and the enterprise to leverage economies of scale meeting a complex set of needs and objectives.* Critical Thinking: Able to identify, anticipate and prevent business problems and match an appropriate solution; Demonstrates intellectual curiosity identifying or anticipating issues within the client base and the ability to match an optimal solution.* Decision Quality / Risk Mindset: Demonstrates good judgement and knows when to involve others; Uses data, logic, analysis, and experience to make evidence-based decisions.* Learning Agility: Demonstrates a progressive growth mindset through an ability and willingness to learn from experiences and new situations; Applies past experience to proactively identify opportunities.- Business / Industry Knowledge: Demonstrates an understanding of the financial services industry, Retirement services, Life and Annuities business.- Technical Acumen: Strong foundation in practical application of technology with a software engineering bias. Proven track record of identifying trends, staying current with skills and helping build an engineering-oriented culture.
Good knowledge of APIs, Microservices, Messaging Systems and proficiency with Cloud platforms like AWS/Azure/GCP.
Knowledge of Application and Infrastructure security best practices.- Cultural Adaptability: Values and consider the perspectives of diverse parties in a global context. Is a role model and organizational leader.- Talent Cultivation: Is a talent magnet and has proven skills in nurturing and developing talent.At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
**Benefit Offerings Include:*** Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.* Retirement Savings: We offer retirement benefits options, which vary by location.
In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.* Employee Assistance Program: Confidential counseling services and resources are available to all employees.* Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.* Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.* Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.**We are an Equal Opportunity Employer**
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.
If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.
Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law. #J-18808-Ljbffr
Good knowledge of APIs, Microservices, Messaging Systems and proficiency with Cloud platforms like AWS/Azure/GCP.
Knowledge of Application and Infrastructure security best practices.- Cultural Adaptability: Values and consider the perspectives of diverse parties in a global context. Is a role model and organizational leader.- Talent Cultivation: Is a talent magnet and has proven skills in nurturing and developing talent.At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
**Benefit Offerings Include:*** Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.* Retirement Savings: We offer retirement benefits options, which vary by location.
In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.* Employee Assistance Program: Confidential counseling services and resources are available to all employees.* Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.* Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.* Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.**We are an Equal Opportunity Employer**
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.
If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.
Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law. #J-18808-Ljbffr