Reitman Personnel
We are seeking a highly skilled and self-directed
Senior IT Specialist
to serve as the in-house IT expert and liaison to our external managed IT service provider. This role is responsible for overseeing day-to-day IT operations internally, coordinating support and strategic initiatives with the outsourced IT partner, and ensuring consistent technology performance across the organization.
The ideal candidate combines hands-on technical ability with excellent vendor coordination, communication, and project management skills.
Key Responsibilities
Serve as the internal point of contact for all IT issues; elevate and coordinate support with the external MSP (Managed Service Provider) as needed.
Coordinate and track IT service requests, projects, and escalations; monitor and report on ticket resolution times.
Maintain internal hardware (laptops, desktops, printers) and ensure endpoint security, software compliance, and updates.
Manage and maintain local network infrastructure, including switches, cabling, Wi‑Fi systems, and conference room A/V setups.
Act as on‑site “hands and eyes” for remote MSP technicians during system troubleshooting, hardware installations, and upgrades.
Monitor SLA adherence and performance metrics of the outsourced IT vendor; hold them accountable to service expectations.
Onboard and offboard users; provision hardware, accounts, and access to systems (Microsoft 365, VPN, shared drives, etc.).
Manage and maintain an up‑to‑date IT asset inventory, including procurement coordination and device lifecycle planning.
Document and maintain internal IT processes, policies, and end‑user knowledge base materials.
Identify and implement opportunities for IT automation, system enhancements, or process improvements.
Collaborate with external vendors to uphold cybersecurity best practices and support organization‑wide security initiatives.
Oversee phone system administration , including VoIP platform configuration, device provisioning, number management, and vendor coordination for support and upgrades.
Other duties as assigned.
Reports To:
Director of Finance
Qualifications Required
4+ years of experience in IT support or systems administration, ideally in a corporate or SMB environment.
Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint management.
Familiarity with ticketing systems, remote support tools, and basic cybersecurity practices.
Comfortable working independently while managing vendor relationships.
Excellent interpersonal and communication skills—comfortable working with non‑technical staff and external IT teams.
Experience supporting ERP systems in a production/manufacturing environment.
Preferred
Experience working with or alongside MSPs (Managed Service Providers).
Familiarity with ERP platforms such as abas or Plex is a strong plus.
Familiarity with Active Directory, Azure AD, VPN, cloud file storage (e.g., SharePoint, Dropbox).
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4.
Soft Skills
Respectful, diplomatic, professional when interfacing with third‑party vendors and internal stakeholders.
Proactive problem‑solver who can work autonomously.
Able to triage and prioritize incoming technical issues effectively.
Strong documentation and organizational habits.
Staff Job Summary Business Type: Information Technology
Salary Range: $95,000-$115,00 +Discretionary Bonus- DOE
All inquiries are held in strict confidence. If you or someone you know is interested in this position, please submit a resume or contact us.
#J-18808-Ljbffr
Senior IT Specialist
to serve as the in-house IT expert and liaison to our external managed IT service provider. This role is responsible for overseeing day-to-day IT operations internally, coordinating support and strategic initiatives with the outsourced IT partner, and ensuring consistent technology performance across the organization.
The ideal candidate combines hands-on technical ability with excellent vendor coordination, communication, and project management skills.
Key Responsibilities
Serve as the internal point of contact for all IT issues; elevate and coordinate support with the external MSP (Managed Service Provider) as needed.
Coordinate and track IT service requests, projects, and escalations; monitor and report on ticket resolution times.
Maintain internal hardware (laptops, desktops, printers) and ensure endpoint security, software compliance, and updates.
Manage and maintain local network infrastructure, including switches, cabling, Wi‑Fi systems, and conference room A/V setups.
Act as on‑site “hands and eyes” for remote MSP technicians during system troubleshooting, hardware installations, and upgrades.
Monitor SLA adherence and performance metrics of the outsourced IT vendor; hold them accountable to service expectations.
Onboard and offboard users; provision hardware, accounts, and access to systems (Microsoft 365, VPN, shared drives, etc.).
Manage and maintain an up‑to‑date IT asset inventory, including procurement coordination and device lifecycle planning.
Document and maintain internal IT processes, policies, and end‑user knowledge base materials.
Identify and implement opportunities for IT automation, system enhancements, or process improvements.
Collaborate with external vendors to uphold cybersecurity best practices and support organization‑wide security initiatives.
Oversee phone system administration , including VoIP platform configuration, device provisioning, number management, and vendor coordination for support and upgrades.
Other duties as assigned.
Reports To:
Director of Finance
Qualifications Required
4+ years of experience in IT support or systems administration, ideally in a corporate or SMB environment.
Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint management.
Familiarity with ticketing systems, remote support tools, and basic cybersecurity practices.
Comfortable working independently while managing vendor relationships.
Excellent interpersonal and communication skills—comfortable working with non‑technical staff and external IT teams.
Experience supporting ERP systems in a production/manufacturing environment.
Preferred
Experience working with or alongside MSPs (Managed Service Providers).
Familiarity with ERP platforms such as abas or Plex is a strong plus.
Familiarity with Active Directory, Azure AD, VPN, cloud file storage (e.g., SharePoint, Dropbox).
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4.
Soft Skills
Respectful, diplomatic, professional when interfacing with third‑party vendors and internal stakeholders.
Proactive problem‑solver who can work autonomously.
Able to triage and prioritize incoming technical issues effectively.
Strong documentation and organizational habits.
Staff Job Summary Business Type: Information Technology
Salary Range: $95,000-$115,00 +Discretionary Bonus- DOE
All inquiries are held in strict confidence. If you or someone you know is interested in this position, please submit a resume or contact us.
#J-18808-Ljbffr