Domino's Franchise
Customer Service Rep07447 8532 Hillsville Road
Domino's Franchise, Trinity, North Carolina, United States, 27370
ABOUT THE JOB
Do you have the drive to succeed and a spring in your step? Domino’s Pizza offers flexible schedules that work with you, not against you. Whether you’re looking for a part‑time gig or a full‑time commitment, you’ll have plenty of time left over for school, friends, or other pursuits. Even if you just need a second job for extra cash, Domino’s is the perfect place for you.
We are looking for qualified customer service representatives with personality and strong people skills. Our rapid growth means there are multiple paths for you to advance—potentially to management or beyond. If you want a role that can evolve into a career, send us a line.
ADVANCEMENT Many team members began as delivery drivers and now run their own Domino’s franchise. Our stores offer a world of opportunity, from customer service representative to management, General Manager, Corporate Operations, or Franchisee.
DIVERSITY Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. We strive to create an environment where differences enable everyone to reach their highest potential.
SUMMARY STATEMENT We take pride in our team members and they take pride in Domino’s Pizza. To be the best pizza delivery company in the world requires exceptional team members working together. At Domino’s Pizza, our people come first.
JOB REQUIREMENTS You must be 16 years of age or older.
GENERAL DUTIES
Operate all equipment.
Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
TRAINING Orientation and training are provided on the job.
COMMUNICATION SKILLS
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co‑workers to process orders over the phone and in person.
Verbal, written, and telephone skills to take and process orders.
ESSENTIAL FUNCTIONS/SKILLS
Ability to add, subtract, multiply, and divide accurately and quickly (calculator may be used).
Must be able to make correct monetary change.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In‑store temperatures range from 36 degrees in the cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk‑in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid‑range vision for most in‑store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
QUALIFICATIONS Additional Information.
PHYSICAL REQUIREMENTS Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36 inches and 48 inches.
Sitting: Paperwork is normally completed in an office at a desk or table.
Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing: To move trays that are placed on dollies. A stack of trays on a dolly is approximately 24 inches to 30 inches and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 to 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72 inches occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks: Eye‑hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids: Team members may be required to utilize pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
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We are looking for qualified customer service representatives with personality and strong people skills. Our rapid growth means there are multiple paths for you to advance—potentially to management or beyond. If you want a role that can evolve into a career, send us a line.
ADVANCEMENT Many team members began as delivery drivers and now run their own Domino’s franchise. Our stores offer a world of opportunity, from customer service representative to management, General Manager, Corporate Operations, or Franchisee.
DIVERSITY Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. We strive to create an environment where differences enable everyone to reach their highest potential.
SUMMARY STATEMENT We take pride in our team members and they take pride in Domino’s Pizza. To be the best pizza delivery company in the world requires exceptional team members working together. At Domino’s Pizza, our people come first.
JOB REQUIREMENTS You must be 16 years of age or older.
GENERAL DUTIES
Operate all equipment.
Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
TRAINING Orientation and training are provided on the job.
COMMUNICATION SKILLS
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co‑workers to process orders over the phone and in person.
Verbal, written, and telephone skills to take and process orders.
ESSENTIAL FUNCTIONS/SKILLS
Ability to add, subtract, multiply, and divide accurately and quickly (calculator may be used).
Must be able to make correct monetary change.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In‑store temperatures range from 36 degrees in the cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk‑in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid‑range vision for most in‑store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
QUALIFICATIONS Additional Information.
PHYSICAL REQUIREMENTS Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36 inches and 48 inches.
Sitting: Paperwork is normally completed in an office at a desk or table.
Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing: To move trays that are placed on dollies. A stack of trays on a dolly is approximately 24 inches to 30 inches and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 to 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72 inches occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks: Eye‑hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids: Team members may be required to utilize pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
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