Omni Houston Hotel
Job Title
Loyalty Ambassador The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Responsibilities
Associate must be flexible with their shifts. Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction. To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages. Communicate directly with guests, both in person and by telephone. Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest. Provide travel routes and transportation services, area maps, brochures and other literature. Arrange amenities, tickets, bookings, appointments and reservations for guests. Schedule pre-arrival calls accordingly and spot checks proper execution Create relationships with current and prospective Select Guest members and follow through with any complaints. Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team. Conduct monthly Loyalty Ambassador meetings with the Operations team. Lead training for new associates on the Select Guest programs as appropriate for each job function. Qualifications
Must have an experience of a Concierge role at least three to four years within the hospitality industry. Excellent oral and communication skills Computer proficiency Excellent knowledge of local community and surrounding areas. Excellent problem solving skills. Excellent organizational skills Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio. Must be able to operate Open Table, Resort Suite, Opera PMS software programs. Must be able to multi-task and handle guest concerns according to a 5-diamond service level.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Loyalty Ambassador The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Responsibilities
Associate must be flexible with their shifts. Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction. To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages. Communicate directly with guests, both in person and by telephone. Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest. Provide travel routes and transportation services, area maps, brochures and other literature. Arrange amenities, tickets, bookings, appointments and reservations for guests. Schedule pre-arrival calls accordingly and spot checks proper execution Create relationships with current and prospective Select Guest members and follow through with any complaints. Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team. Conduct monthly Loyalty Ambassador meetings with the Operations team. Lead training for new associates on the Select Guest programs as appropriate for each job function. Qualifications
Must have an experience of a Concierge role at least three to four years within the hospitality industry. Excellent oral and communication skills Computer proficiency Excellent knowledge of local community and surrounding areas. Excellent problem solving skills. Excellent organizational skills Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio. Must be able to operate Open Table, Resort Suite, Opera PMS software programs. Must be able to multi-task and handle guest concerns according to a 5-diamond service level.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.