University Partners
JOB PURPOSE
Each LeasingConsultanthas primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day‑to‑day issues with current residents, and coordinating the renewals of existing leases. In this position, LeasingConsultantsare the community’s most important personnel as they candeterminehow well a community does ina very competitive marketplace. Specific training forLeasingConsultantscenters on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES Will always include those specifically assigned by the immediate supervisor.
Provideexcellent service to all residents, prospects,and visitors to the community.
Effectively lease apartmentsin accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move‑in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities Daily/Weekly
Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons,and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.
Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.Review allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: OnceLeasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved, send a copy to residentand file lease properly.
Work Orders: In conjunction withMaintenance Team, enter work orders intoEntrata.Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals:complete renewal efforttasksas necessary.
Monthly/On-Going
Leads:ArchiveinactiveLeads.Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN
Roommate Matching: AssistAssistant Community Manager with roommate matching processes and communication.
Move‑In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turnprocess.
Move‑In Process: Coordinate Move‑In process with new residents. In addition to completing lease packet at time of move‑in:
Enter gate codes, distribute parking decals.
Obtain utility hook‑up verification from resident (or no mail key).
Forward Water submetering hook‑up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS
Professional and enthusiastic demeanor resulting from sales, leasing, marketing,andcustomer service experience.
Able todemonstratea positive attitude and toenthusiastically and effectively communicate the benefits of the apartment communityto prospective students, their parents, and University personnel.
Excellent customer service, sales,and negotiation skills.
Good communicationand listening skills.
Able to speak effectively before groups of customers or employees oforganization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized anddetail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able towriteroutine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructionsfurnishedin written, oral, or diagram form.
Effective time management skills.
Able tomaintainconfidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE
Knowledgeable in Microsoft Word and Excel.
Knowledge inEntratapreferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS Check (□) one or more of the following that best describes the environment and types of exposures of the job:
XOffice environment XOutdoors environment
_ Mechanical facility XChanging weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_Electrical current _Loud machine/Equipment noise
_Above ground level _Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
Sitting
Standing
Climb or balance
Lifting under 10 lbs.
Lifting over 10 lbs.
Reach with hands & arms
Stoop, kneel, crouch or crawl
Talk or hear X
Travel Outside the area
SUPERVISORY RESPONSIBILITY Does this job have supervisory responsibilities?No
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PRIMARY DUTIES & RESPONSIBILITIES Will always include those specifically assigned by the immediate supervisor.
Provideexcellent service to all residents, prospects,and visitors to the community.
Effectively lease apartmentsin accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move‑in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Specific Responsibilities Daily/Weekly
Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit.
Answer all phone calls, emails, and voicemails that come in throughout the day.
Signage Inspection: Inspect bootlegs, banners, balloons,and brochures.
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.
Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.Review allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication.
Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
Lease Files: OnceLeasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved, send a copy to residentand file lease properly.
Work Orders: In conjunction withMaintenance Team, enter work orders intoEntrata.Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
Renewals:complete renewal efforttasksas necessary.
Monthly/On-Going
Leads:ArchiveinactiveLeads.Ensure Leads and Applicants in Entrata are up to date.
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager.
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN
Roommate Matching: AssistAssistant Community Manager with roommate matching processes and communication.
Move‑In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turnprocess.
Move‑In Process: Coordinate Move‑In process with new residents. In addition to completing lease packet at time of move‑in:
Enter gate codes, distribute parking decals.
Obtain utility hook‑up verification from resident (or no mail key).
Forward Water submetering hook‑up sheet to Assistant Community Manager for processing (if property submeters).
Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS
Professional and enthusiastic demeanor resulting from sales, leasing, marketing,andcustomer service experience.
Able todemonstratea positive attitude and toenthusiastically and effectively communicate the benefits of the apartment communityto prospective students, their parents, and University personnel.
Excellent customer service, sales,and negotiation skills.
Good communicationand listening skills.
Able to speak effectively before groups of customers or employees oforganization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized anddetail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able towriteroutine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructionsfurnishedin written, oral, or diagram form.
Effective time management skills.
Able tomaintainconfidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE
Knowledgeable in Microsoft Word and Excel.
Knowledge inEntratapreferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS Cooperation, Influence, Teamwork & Business Relationships – 25%
□ Collaboration & Teamwork – 20%
□ Cooperation – 20%
□ Customer Service – 20%
□ Influence – 20%
□ Internal/External Relationships – 20%
Decision Making/Initiative – 25%
□ Analytical & Problem Solving – 16.67%
□ Decisive – 16.67%
□ Practical Judgment – 16.67%
□ Action-Oriented – 16.67%
□ Confidence & Risk Taking – 16.67%
□ Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
□ Job Knowledge – 16.67%
□ Multi-Tasking – 16.67%
□ Reporting – 16.67%
□ Work Quality– 16.67%
□ Work Quantity – 16.67%
□ Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
□ Ethics & Values – 14.29%
□ Integrity – 14.29%
□ Perseverance& Determination – 14.29%
□ Reliability & Punctuality – 14.29%
□ Time Management – 14.29%
□ Approachability & Composure – 14.29%
□ Verbal & Written Communication – 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS Check (□) one or more of the following that best describes the environment and types of exposures of the job:
XOffice environment XOutdoors environment
_ Mechanical facility XChanging weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_Electrical current _Loud machine/Equipment noise
_Above ground level _Confining spaces
Physical Demands:
Over 2/3 Time
Between 1/3 and 2/3
Under 1/3
Walking
Sitting
Standing
Climb or balance
Lifting under 10 lbs.
Lifting over 10 lbs.
Reach with hands & arms
Stoop, kneel, crouch or crawl
Talk or hear X
Travel Outside the area
SUPERVISORY RESPONSIBILITY Does this job have supervisory responsibilities?No
#J-18808-Ljbffr