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Asset Living

Senior Maintenance Supervisor

Asset Living, Richmond, Virginia, United States, 23214

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Senior Maintenance Supervisor Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. With a growing portfolio that spans multifamily, single‑family, affordable housing, build‑to‑rent, active adult, and student housing divisions, Asset Living has become one of the most trusted allies in real estate. The company is recognized as one of the nation’s Best and Brightest Places to Work, ranked in the NMHC top 50 professionals, and is a member of the Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO).

The Maintenance Supervisor is responsible for all maintenance operations of the community, including servicing requests, preventative maintenance, personnel management, compliance with safety standards, and customer service. The role works closely with the Community Manager to oversee staff and vendors, ensuring the property’s continued safety and appearance.

Essential Duties & Responsibilities

Maintenance Management

Regular/daily onsite attendance required

Coordinate, schedule, and respond to resident/management requests and work orders

Ensure all repairs and replacements necessary for community common areas and units

Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns

Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager

Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs

Maintain a well‑organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines

Maintain hazard communications program; teach and promote safe work practices

Participate in unit inspections as requested

Responsible for essential control of community

Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, work in progress, etc.

Assist with the general upkeep, maintenance, and cleaning of office, common areas, and model unit

Participate in on‑call emergency at community

Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, contractors)

Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., “walk” units to ensure make‑ready and work orders are completed)

Personnel Management

Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for staff

Check the work progress of each maintenance staff daily; provide immediate assistance and instruction if needed

Provide Community Manager input regarding employee performance evaluations

Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Promote harmony and quality job performance of staff through support and effective leadership

Customer & Resident Relations

Manage excellent customer service and monitor service request turnaround and responsiveness

Project a favorable image of the community to achieve property objectives and public recognition

Ensure consistency in dealing with residents on all matters

Enforce policies of the community that the immediate supervisor delegates

Education & Experience

High School Diploma or Equivalent

EPA & CPO certification required; HVAC desired

Ability to understand and perform all on‑site software functions; basic computer skills required

Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements MS @ Small – Mid Sized Properties with smaller staff

Regular movement between work sites, use of wrists, hands, and fingers in repeating motions; monitoring of safety and quality of work; ability to work overtime, weekends, and nights (on‑call emergencies)

Move into positions in tight and confined spaces, traverse flat and uneven terrain, ascend/descend stairs, ladders, ramps, and step stools; operate machinery, power tools, motor vehicles, and golf carts; lift and move objects exceeding 100 lbs in all directions

Expose to outdoor weather elements and hazardous chemicals; occasionally remain in a stationary position for prolonged periods

MS @ Large Sized Properties with large staff

Movement between work sites, communication with others, inspection of objects and areas, assessment of accuracy and thoroughness of work; ability to work overtime, weekends, and nights (on‑call emergencies)

Movement into positions in tight and confined spaces, ascend/descend stairs, ladders, ramps, step stools; traverse flat and uneven terrain; overhead reach; use wrists, hands, and fingers in repeating motions; operate machinery, power tools, motor vehicles, and golf carts; expose to hazardous chemicals; lift and move objects exceeding 100 lbs

Occasionally remain in a stationary position for prolonged periods; lift and place objects exceeding 100 lbs; adjust and move objects 100+ lbs in all directions; exposure to hazardous chemicals

License / Equipment

Must have reliable transportation due to the emergency on‑call requirement

Salary Range: $80,000 to $100,000 per year. Additional compensation may include benefits (medical, dental, vision, life, accidental, and disability insurance), 401(k) with employer matching, and commission and performance bonuses where applicable. Full‑time employees also receive paid sick days and company holidays.

When selecting the top candidate, the offer will depend on the specific individual’s experience and qualifications. The employee understands that the job description is not all‑inclusive and may be modified at any time by their supervisor.

Referrals increase your chances of interviewing at Asset Living by 2x.

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