First Financial Bank
Consumer Banker II (Mt. Healthy)
Join the First Financial Bank team as a Consumer Banker, working with existing clients and prospecting new clients across various banking products including Mortgage, Wealth, Small Business, Commercial, and Treasury Management.
Location & Pay Location: Cincinnati, OH Pay Range: $19.10/hr - $20.19/hr (US $44,720.00–$57,500.00 annually)
Essential Functions / Responsibilities
Open and maintain client accounts and perform related operational tasks.
Operate teller drawer as required by management.
Engage clients through proactive calling, conversations, and follow‑up.
Partner with internal teams to provide appropriate expertise for clients’ service or solution needs.
Ensure timely client follow‑up calls and maintain operational and risk management standards.
Assist clients in transacting business in the branch, drive‑thru, by phone, and via email.
Model First Financial’s mission, values, and customer‑centric approach for peers and coworkers.
Adhere to all compliance and regulatory procedures.
Collaborate with district specialists to execute retail strategies, attract, retain, and grow core client relationships, and meet clients’ financial needs.
Serve as a trusted advisor, adding value and building deep client relationships using the First Client Conversation Model.
Actively participate in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service, and referral goals set by management.
Minimum Knowledge, Skills, and Abilities
3‑4 years of client service experience in a retail banking environment.
3‑4 years of sales and service experience with proven success in achieving sales and service goals.
High school diploma or GED required; notary authorization is optional.
Strong knowledge of bank products and solid sales skills.
Associate’s or Bachelor’s degree preferred or equivalent combination of education and work experience in sales.
Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead teams as needed.
Independent decision‑making with limited supervision; applies guidelines with proficiency.
Required Supervisory Responsibilities
Supports management needs for the FCM.
Physical Requirements
Occasionally lift and carry up to 50 lbs.
Frequently lift and carry up to 10 lbs.
Frequently sit, stand, walk, and drive.
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Development and Training Certifications
Client Conversation Workshop
Transaction Processing & Regulatory Understanding
Consumer Banking Certification: Business Management Tool
Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
Consumer Lending Certification: Loan Application and Communication
Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
Consumer Lending Certification: Understanding Credit Reporting, DTI, T‑Chart
Consumer Lending Certification: Understanding Underwriting & Processing
Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates’s holistic wellbeing. Please review our Benefits Guide.
EEO & Equal Opportunity Statement We are an E‑Verify Employer. We do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military status, or any other characteristic protected by law. We fully comply with federal, state, and local laws related to equal employment opportunity and affirmative action.
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Location & Pay Location: Cincinnati, OH Pay Range: $19.10/hr - $20.19/hr (US $44,720.00–$57,500.00 annually)
Essential Functions / Responsibilities
Open and maintain client accounts and perform related operational tasks.
Operate teller drawer as required by management.
Engage clients through proactive calling, conversations, and follow‑up.
Partner with internal teams to provide appropriate expertise for clients’ service or solution needs.
Ensure timely client follow‑up calls and maintain operational and risk management standards.
Assist clients in transacting business in the branch, drive‑thru, by phone, and via email.
Model First Financial’s mission, values, and customer‑centric approach for peers and coworkers.
Adhere to all compliance and regulatory procedures.
Collaborate with district specialists to execute retail strategies, attract, retain, and grow core client relationships, and meet clients’ financial needs.
Serve as a trusted advisor, adding value and building deep client relationships using the First Client Conversation Model.
Actively participate in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service, and referral goals set by management.
Minimum Knowledge, Skills, and Abilities
3‑4 years of client service experience in a retail banking environment.
3‑4 years of sales and service experience with proven success in achieving sales and service goals.
High school diploma or GED required; notary authorization is optional.
Strong knowledge of bank products and solid sales skills.
Associate’s or Bachelor’s degree preferred or equivalent combination of education and work experience in sales.
Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead teams as needed.
Independent decision‑making with limited supervision; applies guidelines with proficiency.
Required Supervisory Responsibilities
Supports management needs for the FCM.
Physical Requirements
Occasionally lift and carry up to 50 lbs.
Frequently lift and carry up to 10 lbs.
Frequently sit, stand, walk, and drive.
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Development and Training Certifications
Client Conversation Workshop
Transaction Processing & Regulatory Understanding
Consumer Banking Certification: Business Management Tool
Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
Consumer Lending Certification: Loan Application and Communication
Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
Consumer Lending Certification: Understanding Credit Reporting, DTI, T‑Chart
Consumer Lending Certification: Understanding Underwriting & Processing
Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates’s holistic wellbeing. Please review our Benefits Guide.
EEO & Equal Opportunity Statement We are an E‑Verify Employer. We do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military status, or any other characteristic protected by law. We fully comply with federal, state, and local laws related to equal employment opportunity and affirmative action.
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