Collections Specialist
GreatAmerica Financial Services Corporation, Cedar Rapids, Iowa, United States, 52404
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.**We Are Looking to Add a Key Member to Our Collections Team!**The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments.
Additionally responsible for resolution of account administrative delinquencies for GreatAmerica customers.
The Portfolio Manager utilizes initiative to investigate and determine why customers are delinquent on lease agreements as well as carries out responsibilities in the following functional areas: collections, customer service.The Portfolio Manager works in a cross-functional team; reports to a designated Team Leader; Portfolio Management Functional Leader, and assists other teams and functions with portfolio management issues.**As a Portfolio Manager, you will:*** Contact and collect accounts 10-60 days past due to arrange for timely payments* Process phone calls, internal inquiries, meetings, and other requests simultaneously* Process research and correspondence in relation to customer disputes and collection problem inquiries* Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account history* Determine why customers are delinquent- and overcome obstacles to ensure payment* Expectation to work 36 accounts per day* Lives the GFSC principles and is involved in cross functional team efforts/training as required**To be successful in this role you will need:****Education*** High school graduate or equivalent**Experience*** Desire collection experience in financial services-leasing or equivalent- but not necessary**Other Requirements*** Demonstrated ability to perform in a high intensity, customer focused environment* Proven track record of excellent written and verbal communication skills and negotiation skills* Ability to research, analyze and resolve problems* General math and computation skills-oral* People Skills* Ability to follow processes and procedures* Ability to effectively process high volume incoming/outgoing phone callsSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:**Financial Benefits*** Competitive Compensation* Monthly Bonuses for Eligible Employees* 401(k) and Company Match* Annual Profit Sharing* Paid Time Off**Health, Wellbeing, and Family Planning Benefits*** Paid Vacation - starting at 80 hours annually for employees in their first year of service.* Paid Sick Days - Ten (10) per year with a conversion option for unused time.* Ten (10) Paid Holidays per year* Gym Reimbursement* Health Insurance* Dental Insurance* Vision Insurance* Short-Term and Long Term Disability* Company Paid Life Insurance* Flexible Spending Accounts (FSA)* Health Savings Accounts (HSA)* Employee Assistance Program* Parental Leave**Education and Career Planning Benefits*** Tuition Assistance* Networking Opportunities* Leadership Development Opportunities**Perks*** Paid Parking* Service Awards* Hybrid work arrangements* Business casual environment* A strong organizational culture focused on our greatest asset: **you**!*If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at .*Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow.At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation.
Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5+ Billion.
Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry.There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work. #J-18808-Ljbffr
Additionally responsible for resolution of account administrative delinquencies for GreatAmerica customers.
The Portfolio Manager utilizes initiative to investigate and determine why customers are delinquent on lease agreements as well as carries out responsibilities in the following functional areas: collections, customer service.The Portfolio Manager works in a cross-functional team; reports to a designated Team Leader; Portfolio Management Functional Leader, and assists other teams and functions with portfolio management issues.**As a Portfolio Manager, you will:*** Contact and collect accounts 10-60 days past due to arrange for timely payments* Process phone calls, internal inquiries, meetings, and other requests simultaneously* Process research and correspondence in relation to customer disputes and collection problem inquiries* Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account history* Determine why customers are delinquent- and overcome obstacles to ensure payment* Expectation to work 36 accounts per day* Lives the GFSC principles and is involved in cross functional team efforts/training as required**To be successful in this role you will need:****Education*** High school graduate or equivalent**Experience*** Desire collection experience in financial services-leasing or equivalent- but not necessary**Other Requirements*** Demonstrated ability to perform in a high intensity, customer focused environment* Proven track record of excellent written and verbal communication skills and negotiation skills* Ability to research, analyze and resolve problems* General math and computation skills-oral* People Skills* Ability to follow processes and procedures* Ability to effectively process high volume incoming/outgoing phone callsSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:**Financial Benefits*** Competitive Compensation* Monthly Bonuses for Eligible Employees* 401(k) and Company Match* Annual Profit Sharing* Paid Time Off**Health, Wellbeing, and Family Planning Benefits*** Paid Vacation - starting at 80 hours annually for employees in their first year of service.* Paid Sick Days - Ten (10) per year with a conversion option for unused time.* Ten (10) Paid Holidays per year* Gym Reimbursement* Health Insurance* Dental Insurance* Vision Insurance* Short-Term and Long Term Disability* Company Paid Life Insurance* Flexible Spending Accounts (FSA)* Health Savings Accounts (HSA)* Employee Assistance Program* Parental Leave**Education and Career Planning Benefits*** Tuition Assistance* Networking Opportunities* Leadership Development Opportunities**Perks*** Paid Parking* Service Awards* Hybrid work arrangements* Business casual environment* A strong organizational culture focused on our greatest asset: **you**!*If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at .*Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow.At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation.
Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5+ Billion.
Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry.There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work. #J-18808-Ljbffr