Royal Credit Union
Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.
Is this you? If so, let us know by submitting an application!
Are you detail-oriented and thrive in a fast-paced environment? Become a Mortgage Servicing Specialist at Royal Credit Union! In this role, you’ll support Members and team members with mortgage and HELOC servicing, resolve complex issues, and ensure accuracy throughout the loan lifecycle. Why Royal?
Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.
What You’ll Do: A Mortgage Servicing Specialist is responsible for all servicing functions on mortgages and Home Equity Lines of Credit (HELOCs) throughout the lifecycle of the loan. This requires complete and accurate processing of transactions to avoid repurchase or collection risks, as well as ensuring compliance with daily processes. A Mortgage Servicing Specialist will provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service.
Our Commitment To You
Compensation: $17.40-$19.45 per hour (candidates with significant related experience may be higher)
Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
What’s Needed For This Position
High School Diploma or Equivalent
Previous customer service experience
Must be bondable upon hire
Knowledge, Skills And Competencies
Mortgage & HELOC Expertise: Working knowledge of financial services and basic accounting principles, with the ability to process transactions accurately and avoid repurchase or collection risks.
Member Service & Communication: Strong sense of Member service, excellent interviewing and listening skills, and confident, articulate, and professional written and verbal communication.
Organization & Time Management: Excellent organizational and time management skills; able to function efficiently under multiple deadlines, high volume, and changing priorities.
Problem-Solving & Attention to Detail: Analytical and critical thinking skills to resolve complex issues, de-escalate upset Members, and maintain meticulous attention to detail.
Technical Proficiency & Adaptability: Readily learns new technologies, uses Royal’s digital solutions, and has a basic understanding of Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
We’d Love To See
Experience working in a call center environment and/or financial institution
Work Schedule
Full-Time, working approximately 40 hours per week. Hours and shifts vary between 8:30am - 5:00pm Monday through Friday with additional hours as needed.
This position is part of Royal's workplace flexibility program and has the ability to be remote after a few months of training and proficiency in the position.
When not remote, can work out of our Eau Claire, WI Operations Office. Candidates must live within Royal's branch footprint.
Training
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit Union family!
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Seniority Level Entry level
Employment Type Full-time
Job Function Finance and Sales
Referrals increase your chances of interviewing at Royal Credit Union by 2x
#J-18808-Ljbffr
Is this you? If so, let us know by submitting an application!
Are you detail-oriented and thrive in a fast-paced environment? Become a Mortgage Servicing Specialist at Royal Credit Union! In this role, you’ll support Members and team members with mortgage and HELOC servicing, resolve complex issues, and ensure accuracy throughout the loan lifecycle. Why Royal?
Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.
What You’ll Do: A Mortgage Servicing Specialist is responsible for all servicing functions on mortgages and Home Equity Lines of Credit (HELOCs) throughout the lifecycle of the loan. This requires complete and accurate processing of transactions to avoid repurchase or collection risks, as well as ensuring compliance with daily processes. A Mortgage Servicing Specialist will provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service.
Our Commitment To You
Compensation: $17.40-$19.45 per hour (candidates with significant related experience may be higher)
Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
What’s Needed For This Position
High School Diploma or Equivalent
Previous customer service experience
Must be bondable upon hire
Knowledge, Skills And Competencies
Mortgage & HELOC Expertise: Working knowledge of financial services and basic accounting principles, with the ability to process transactions accurately and avoid repurchase or collection risks.
Member Service & Communication: Strong sense of Member service, excellent interviewing and listening skills, and confident, articulate, and professional written and verbal communication.
Organization & Time Management: Excellent organizational and time management skills; able to function efficiently under multiple deadlines, high volume, and changing priorities.
Problem-Solving & Attention to Detail: Analytical and critical thinking skills to resolve complex issues, de-escalate upset Members, and maintain meticulous attention to detail.
Technical Proficiency & Adaptability: Readily learns new technologies, uses Royal’s digital solutions, and has a basic understanding of Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
We’d Love To See
Experience working in a call center environment and/or financial institution
Work Schedule
Full-Time, working approximately 40 hours per week. Hours and shifts vary between 8:30am - 5:00pm Monday through Friday with additional hours as needed.
This position is part of Royal's workplace flexibility program and has the ability to be remote after a few months of training and proficiency in the position.
When not remote, can work out of our Eau Claire, WI Operations Office. Candidates must live within Royal's branch footprint.
Training
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit Union family!
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Seniority Level Entry level
Employment Type Full-time
Job Function Finance and Sales
Referrals increase your chances of interviewing at Royal Credit Union by 2x
#J-18808-Ljbffr