Spanish Speaking Patient Collections Specialist (on-site)
Pacific Medical Inc., Tracy, California, us, 95378
Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment, specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. We serve patients, medical networks, physician clinics, and offices, dedicated to advancing patient care through excellent service and product technology.
Job Responsibilities
Contact patients/guarantors to secure payment for services based on an aging report with balances. Contact patients when credit card payments are declined. Follow up with refund requests. Document all calls and actions taken in the appropriate systems; set next work date if follow-up is needed. Confirm/ update patient/guarantor insurance and patient demographics information; make appropriate changes and re-submit claims as indicated. Establish a payment arrangement with the patient/guarantor and follow up on all payment arrangement plans implemented. Document all patient complaints/disputes and forward them to the appropriate person for follow-up. Perform other duties as needed. Qualifications & Skills
Excellent interpersonal communication and customer service; able to work independently and as part of a team. Excellent organizational skills. Strong attention to detail and follow-through skills. Required
High School graduate or equivalent. Bilingual (Spanish). Must type 25-45 words per minute. Compensation
Hourly Rate: $17.00 - $19.00. Annual Range: $35,360.00 - $39,520.00. O/T Rate: $25.50 - $28.50. Example O/T Average: 5-10 hrs/week at $6,375 - $14,250+. Benefits
Medical,, Vision, ER paid Life for Employee. Voluntary benefits, Medical FSA,endent FSA, HSA. k, Financial Wellness planning. 10 paid holidays per year. Vacation: Introductory period accrual up to 40 hrs in first 23 months, 80 hrs at 24 months, rollover allowed. Sick benefit: Accrual up to 80 hrs annually, up to 48 hrs usable annually, rollover possible. Bonus Opportunity: Team Bonus up to $500/month; Profit Bonus up to $500/month.
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Contact patients/guarantors to secure payment for services based on an aging report with balances. Contact patients when credit card payments are declined. Follow up with refund requests. Document all calls and actions taken in the appropriate systems; set next work date if follow-up is needed. Confirm/ update patient/guarantor insurance and patient demographics information; make appropriate changes and re-submit claims as indicated. Establish a payment arrangement with the patient/guarantor and follow up on all payment arrangement plans implemented. Document all patient complaints/disputes and forward them to the appropriate person for follow-up. Perform other duties as needed. Qualifications & Skills
Excellent interpersonal communication and customer service; able to work independently and as part of a team. Excellent organizational skills. Strong attention to detail and follow-through skills. Required
High School graduate or equivalent. Bilingual (Spanish). Must type 25-45 words per minute. Compensation
Hourly Rate: $17.00 - $19.00. Annual Range: $35,360.00 - $39,520.00. O/T Rate: $25.50 - $28.50. Example O/T Average: 5-10 hrs/week at $6,375 - $14,250+. Benefits
Medical,, Vision, ER paid Life for Employee. Voluntary benefits, Medical FSA,endent FSA, HSA. k, Financial Wellness planning. 10 paid holidays per year. Vacation: Introductory period accrual up to 40 hrs in first 23 months, 80 hrs at 24 months, rollover allowed. Sick benefit: Accrual up to 80 hrs annually, up to 48 hrs usable annually, rollover possible. Bonus Opportunity: Team Bonus up to $500/month; Profit Bonus up to $500/month.
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