Head of Provider Success (Confidential HealthTech SaaS)
Gilder Search Group, San Francisco, California, United States, 94199
Head of Provider Success (Confidential HealthTech SaaS)
Tagged:
Customer Success , Remote , Start-up
We’re working with a high-growth, AI-driven healthtech startup poised to reshape the $900B+ dental and orthodontic space. Backed by top-tier investors and led by a visionary founding team, this company has already scaled to hundreds of practices nationwide—and is now preparing for explosive Series A growth.
They are seeking a
Head of Provider Success
to own, design, and scale the full post-sale experience across a dual-sided marketplace of general dentists and orthodontists. This is a rare opportunity to build from zero while implementing modern, AI-powered systems that directly impact long-term revenue and practice satisfaction.
If you’ve worked inside a dental practice and also know what it takes to scale technology in this industry, this could be the role that defines your career.
Key Responsibilities Initial 90 Days
Design and implement onboarding systems that accelerate time-to-value
Create proactive monitoring tools to surface risk and reduce reactive support
Strategic Initiatives (3–12 Months)
Optimize the entire provider lifecycle using automation and feedback loops
Identify value expansion opportunities at the practice level
Build scalable infrastructure to support national growth
Act as strategic partner for high-value practices—delivering business and clinical insight
Partner cross-functionally with Product, Engineering, and Operations teams
Define and track KPIs across activation, retention, satisfaction, and expansion
Lead post-sale strategies that maximize adoption, loyalty, and revenue impact
Qualifications Must-Have Experience
7+ years of experience
working inside a dental practice
(e.g., Lead Hygienist, Office Manager, or Practice Owner)
Experience implementing dental technology
post-sale
in a fast-paced SaaS startup
Proven ability to drive measurable outcomes through systems, processes, and data
Deep understanding of the workflows, challenges, and psychology of dental providers
Preferred Experience & Skills
Strong background in marketplace or healthtech SaaS environments
Obsession with AI and fluency with modern AI tools (e.g., ChatGPT, Superhuman, Perplexity)
Demonstrated history of thought leadership (LinkedIn, podcasts, articles, etc.)
Excellent cross-functional communication and stakeholder management skills
A track record of building from zero and thriving in ambiguity
Traits That Thrive Here
Mission-driven mindset and bias for action
Strong ownership and entrepreneurial spirit
Deep empathy for providers, coupled with systems thinking
Strong pattern recognition from both clinical and tech-side experience
Equity Competitive, early-stage grant with meaningful upside
Remote Policy Fully remote (U.S. only) with preference for SF or Austin
Benefits Full healthcare coverage
Flexible PTO and remote autonomy
Direct access to founders and executive team
Opportunity to build the post-sale engine of a Series A rocketship
Why Join This is more than a job—it’s an opportunity to own a critical function at a defining moment in a company’s trajectory. You won’t be inheriting systems. You’ll be designing them. You won’t be managing a legacy process. You’ll be inventing a new one.
If you're looking for comfort, this isn’t the role. If you're looking for clarity, ownership, and impact—this might be the only role that makes sense.
Apply now to learn more.
Compensation $140-165k base
Posted Friday, August 22, 2025
Job # 4763
#J-18808-Ljbffr
Customer Success , Remote , Start-up
We’re working with a high-growth, AI-driven healthtech startup poised to reshape the $900B+ dental and orthodontic space. Backed by top-tier investors and led by a visionary founding team, this company has already scaled to hundreds of practices nationwide—and is now preparing for explosive Series A growth.
They are seeking a
Head of Provider Success
to own, design, and scale the full post-sale experience across a dual-sided marketplace of general dentists and orthodontists. This is a rare opportunity to build from zero while implementing modern, AI-powered systems that directly impact long-term revenue and practice satisfaction.
If you’ve worked inside a dental practice and also know what it takes to scale technology in this industry, this could be the role that defines your career.
Key Responsibilities Initial 90 Days
Design and implement onboarding systems that accelerate time-to-value
Create proactive monitoring tools to surface risk and reduce reactive support
Strategic Initiatives (3–12 Months)
Optimize the entire provider lifecycle using automation and feedback loops
Identify value expansion opportunities at the practice level
Build scalable infrastructure to support national growth
Act as strategic partner for high-value practices—delivering business and clinical insight
Partner cross-functionally with Product, Engineering, and Operations teams
Define and track KPIs across activation, retention, satisfaction, and expansion
Lead post-sale strategies that maximize adoption, loyalty, and revenue impact
Qualifications Must-Have Experience
7+ years of experience
working inside a dental practice
(e.g., Lead Hygienist, Office Manager, or Practice Owner)
Experience implementing dental technology
post-sale
in a fast-paced SaaS startup
Proven ability to drive measurable outcomes through systems, processes, and data
Deep understanding of the workflows, challenges, and psychology of dental providers
Preferred Experience & Skills
Strong background in marketplace or healthtech SaaS environments
Obsession with AI and fluency with modern AI tools (e.g., ChatGPT, Superhuman, Perplexity)
Demonstrated history of thought leadership (LinkedIn, podcasts, articles, etc.)
Excellent cross-functional communication and stakeholder management skills
A track record of building from zero and thriving in ambiguity
Traits That Thrive Here
Mission-driven mindset and bias for action
Strong ownership and entrepreneurial spirit
Deep empathy for providers, coupled with systems thinking
Strong pattern recognition from both clinical and tech-side experience
Equity Competitive, early-stage grant with meaningful upside
Remote Policy Fully remote (U.S. only) with preference for SF or Austin
Benefits Full healthcare coverage
Flexible PTO and remote autonomy
Direct access to founders and executive team
Opportunity to build the post-sale engine of a Series A rocketship
Why Join This is more than a job—it’s an opportunity to own a critical function at a defining moment in a company’s trajectory. You won’t be inheriting systems. You’ll be designing them. You won’t be managing a legacy process. You’ll be inventing a new one.
If you're looking for comfort, this isn’t the role. If you're looking for clarity, ownership, and impact—this might be the only role that makes sense.
Apply now to learn more.
Compensation $140-165k base
Posted Friday, August 22, 2025
Job # 4763
#J-18808-Ljbffr