Customer Experience Champion [Parkside, FT]
Harper Auto Square, Knoxville, Tennessee, United States, 37955
Overview
The Customer Experience Champion role at Harper Auto Square Parkside is a full-time position located at the Parkside Harper Auto Wash. The role requires a genuine passion for customer service, cheerfulness, and authenticity, with a focus on creating excellent customer experiences. The position pays $14 per hour plus tips. Responsibilities
Serve as the face of Harper Auto Wash and engage customers with a friendly, energetic attitude. Explain the value of services (e.g., unlimited passes) at paystations and guide customers through the process. Assist customers by explaining procedures and answering questions professionally. Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt. Prep vehicles by performing visual inspections and ensuring safety precautions are met. Inspect vehicle interiors and windows, and assist with interior cleaning tasks as part of a team. Follow time management guidelines to ensure efficient vehicle cleaning within set timeframes. Lift at least 20 lbs as needed and work in a fast-paced environment suitable for all weather conditions. Benefits
Medical, Dental, and Vision Insurance 401(k) Plan Short & Long Term Disability Employer Paid Life Insurance Paid Holidays Paid Vacation Paid Sick Time Opportunities for Advancement Healthy Work/Life Balance Requirements
Customer Service & Professionalism
Provide friendly and enthusiastic customer service at all times. Act as the face of Harper Auto Wash by warmly greeting every customer with a smile. Communicate clearly with customers and guide them through procedures.
Vehicle Handling & Safety
Prepare vehicles by performing visual inspections and ensuring safety precautions are met. Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt. Confirm that customers place their vehicle in Neutral before entering the wash. Inspect for loose items or safety concerns on truck beds and roof racks.
Interior Cleaning Responsibilities
Work efficiently as part of a team-based cleaning process. Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures. Follow time management guidelines to clean vehicles within set timeframes.
General Duties & Physical Requirements
Assist with regular cleaning and maintenance of equipment and the work environment. Follow all company procedures and policies to ensure a consistent and high-quality customer experience. Lift at least 20 lbs and stand for long periods in a fast-paced setting. Work in all weather conditions (heat, cold, etc.).
Eligibility Requirements
Driver's License Pass drug screening as required by company policy
About Us
The Harper name has been synonymous with quality since 1981, with a history of quality sales and service across multiple dealerships and facilities. Harper is an equal opportunity employer and prohibits discrimination/harassment in accordance with federal, state, and local laws. Seniorit y level
Entry level Employment type
Full-time Job function
Other Industries: Motor Vehicle Manufacturing We are a growing company with a variety of exciting career paths. Referrals increase your chances of interviewing at Harper Auto Square.
#J-18808-Ljbffr
The Customer Experience Champion role at Harper Auto Square Parkside is a full-time position located at the Parkside Harper Auto Wash. The role requires a genuine passion for customer service, cheerfulness, and authenticity, with a focus on creating excellent customer experiences. The position pays $14 per hour plus tips. Responsibilities
Serve as the face of Harper Auto Wash and engage customers with a friendly, energetic attitude. Explain the value of services (e.g., unlimited passes) at paystations and guide customers through the process. Assist customers by explaining procedures and answering questions professionally. Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt. Prep vehicles by performing visual inspections and ensuring safety precautions are met. Inspect vehicle interiors and windows, and assist with interior cleaning tasks as part of a team. Follow time management guidelines to ensure efficient vehicle cleaning within set timeframes. Lift at least 20 lbs as needed and work in a fast-paced environment suitable for all weather conditions. Benefits
Medical, Dental, and Vision Insurance 401(k) Plan Short & Long Term Disability Employer Paid Life Insurance Paid Holidays Paid Vacation Paid Sick Time Opportunities for Advancement Healthy Work/Life Balance Requirements
Customer Service & Professionalism
Provide friendly and enthusiastic customer service at all times. Act as the face of Harper Auto Wash by warmly greeting every customer with a smile. Communicate clearly with customers and guide them through procedures.
Vehicle Handling & Safety
Prepare vehicles by performing visual inspections and ensuring safety precautions are met. Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt. Confirm that customers place their vehicle in Neutral before entering the wash. Inspect for loose items or safety concerns on truck beds and roof racks.
Interior Cleaning Responsibilities
Work efficiently as part of a team-based cleaning process. Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures. Follow time management guidelines to clean vehicles within set timeframes.
General Duties & Physical Requirements
Assist with regular cleaning and maintenance of equipment and the work environment. Follow all company procedures and policies to ensure a consistent and high-quality customer experience. Lift at least 20 lbs and stand for long periods in a fast-paced setting. Work in all weather conditions (heat, cold, etc.).
Eligibility Requirements
Driver's License Pass drug screening as required by company policy
About Us
The Harper name has been synonymous with quality since 1981, with a history of quality sales and service across multiple dealerships and facilities. Harper is an equal opportunity employer and prohibits discrimination/harassment in accordance with federal, state, and local laws. Seniorit y level
Entry level Employment type
Full-time Job function
Other Industries: Motor Vehicle Manufacturing We are a growing company with a variety of exciting career paths. Referrals increase your chances of interviewing at Harper Auto Square.
#J-18808-Ljbffr