Two95 International Inc.
Helpdesk Level 2 support | Fulltime
Two95 International Inc., Cherry Hill, New Jersey, United States
Title: Helpdesk Level 2 support
Work Location: Cherry Hill, NJ
Type: Full Time with our client
Salary: Market + Benefits
Job Responsibilities:
Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a helpdesk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Education, Licensure & Certifications:
Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. Experience:
2+ years experience working in a helpdesk or technical support role. Tier 2 experience preferred. We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please send your updated resume to
rehana.j@two95intl.com
with your rate/Salary requirement and contact details.
#J-18808-Ljbffr
Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a helpdesk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Education, Licensure & Certifications:
Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. Experience:
2+ years experience working in a helpdesk or technical support role. Tier 2 experience preferred. We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please send your updated resume to
rehana.j@two95intl.com
with your rate/Salary requirement and contact details.
#J-18808-Ljbffr