Tax Intake Specialist
American Recruiting & Consulting Group, Jacksonville, Florida, United States, 32290
Overview
Tax Intake Specialist – Jacksonville, FL 32256 | On-Site
Full-Time | Monday–Friday, 9:00 AM–6:00 PM (One evening until 8:00 PM/week)
ARC Group is currently recruiting a Tax Intake Specialist to join our client's growing Tax Resolution Team in Jacksonville, FL. This is an exciting opportunity to support individuals and businesses seeking relief from complex tax issues while helping the internal team move cases forward efficiently.
Responsibilities
Professionally respond to inbound phone inquiries, providing a positive first impression
Assess caller intent and determine qualification as a prospective client
Manage and follow up on leads generated via web submissions and after-hours inquiries
Work from call queues to meet or exceed daily and weekly performance goals
Prioritize outreach efforts based on the company's lead engagement strategy
Conduct concise, scripted interviews to evaluate client eligibility and needs
Maintain control of the conversation while building rapport and trust
Seamlessly transition qualified leads to the Tax Advocacy team for further engagement
Redirect non-qualifying inquiries to appropriate internal contacts
Accurately document conversations and update client records in the CRM system
Perform additional administrative or client service duties as assigned by management
Qualifications
Minimum 1 year of experience in a business office, call center, or client-facing role
High school diploma or equivalent required
Excellent communication and interpersonal skills
Strong attention to detail and note-taking abilities
Comfortable working in a fast-paced, quota-driven environment
How to apply For immediate consideration, please send your resume directly to D.A. Longhi by emailing him directly at dlonghi@arcgonline.com or calling him at 904-289-8828. You can also apply online and view all our open positions at www.arcgonline.com.
ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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Full-Time | Monday–Friday, 9:00 AM–6:00 PM (One evening until 8:00 PM/week)
ARC Group is currently recruiting a Tax Intake Specialist to join our client's growing Tax Resolution Team in Jacksonville, FL. This is an exciting opportunity to support individuals and businesses seeking relief from complex tax issues while helping the internal team move cases forward efficiently.
Responsibilities
Professionally respond to inbound phone inquiries, providing a positive first impression
Assess caller intent and determine qualification as a prospective client
Manage and follow up on leads generated via web submissions and after-hours inquiries
Work from call queues to meet or exceed daily and weekly performance goals
Prioritize outreach efforts based on the company's lead engagement strategy
Conduct concise, scripted interviews to evaluate client eligibility and needs
Maintain control of the conversation while building rapport and trust
Seamlessly transition qualified leads to the Tax Advocacy team for further engagement
Redirect non-qualifying inquiries to appropriate internal contacts
Accurately document conversations and update client records in the CRM system
Perform additional administrative or client service duties as assigned by management
Qualifications
Minimum 1 year of experience in a business office, call center, or client-facing role
High school diploma or equivalent required
Excellent communication and interpersonal skills
Strong attention to detail and note-taking abilities
Comfortable working in a fast-paced, quota-driven environment
How to apply For immediate consideration, please send your resume directly to D.A. Longhi by emailing him directly at dlonghi@arcgonline.com or calling him at 904-289-8828. You can also apply online and view all our open positions at www.arcgonline.com.
ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
#J-18808-Ljbffr