Responsibilities
Answer incoming calls, emails, and inquiries from farmers, ranchers, feed dealers, and other customers regarding product availability, pricing, and orders
Process customer orders for various feed products including livestock feed, poultry feed, specialty mixes, and nutritional supplements
Provide product information and recommendations based on customer needs, animal types, and feeding programs
Schedule and coordinate feed deliveries with the warehouse and logistics team
Handle customer complaints and resolve issues related to orders, deliveries, product quality, or billing
Maintain accurate records of customer interactions, orders, and special requests in the database or order management system
Communicate with production and inventory teams about product availability and backorders
Generate quotes and invoices for customers
Coordinate with sales representatives regarding customer accounts and special pricing arrangements
Provide information about feed formulations, ingredients, and nutritional specifications when requested
Process returns or exchanges according to company policy
Monitor delivery schedules and proactively communicate any delays to affected customers
Assist walk-in customers at the facility counter with product selection and purchases
Maintain knowledge of seasonal demands and help manage customer expectations during peak times
Provide information about fertilizer formulations, ingredients, and nutritional specifications when requested
Qualifications
Bachelors degree in agribusiness preferred but not required, 3 plus years of agriculture experience is required.
must be available to work Saturdays
#J-18808-Ljbffr
Answer incoming calls, emails, and inquiries from farmers, ranchers, feed dealers, and other customers regarding product availability, pricing, and orders
Process customer orders for various feed products including livestock feed, poultry feed, specialty mixes, and nutritional supplements
Provide product information and recommendations based on customer needs, animal types, and feeding programs
Schedule and coordinate feed deliveries with the warehouse and logistics team
Handle customer complaints and resolve issues related to orders, deliveries, product quality, or billing
Maintain accurate records of customer interactions, orders, and special requests in the database or order management system
Communicate with production and inventory teams about product availability and backorders
Generate quotes and invoices for customers
Coordinate with sales representatives regarding customer accounts and special pricing arrangements
Provide information about feed formulations, ingredients, and nutritional specifications when requested
Process returns or exchanges according to company policy
Monitor delivery schedules and proactively communicate any delays to affected customers
Assist walk-in customers at the facility counter with product selection and purchases
Maintain knowledge of seasonal demands and help manage customer expectations during peak times
Provide information about fertilizer formulations, ingredients, and nutritional specifications when requested
Qualifications
Bachelors degree in agribusiness preferred but not required, 3 plus years of agriculture experience is required.
must be available to work Saturdays
#J-18808-Ljbffr