Call Center Representative - Spanish
Axius Technologies Inc., Phoenix, Arizona, United States, 85003
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Axius Technologies Inc. Pay Range This range is provided by Axius Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $20.00/hr - $20.00/hr
Job Title Bilingual Call Center Agent
Location Phoenix, AZ 85007 (Remote)
Duration 6 Months
Remote Requirements 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.
Language Requirement Spanish-speaking
Experience Requirement
Candidates MUST have 1 year of recent call center experience.
Job Description
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
Answering incoming phone calls in a fast paced environment.
Resolving Tier 1 level issues.
Reviewing taxpayer accounts.
Verifying, gathering and simultaneously updating key information.
Educating taxpayers of online resources and current tax policies.
Submitting requests for payment arrangements.
Documenting actions taken into multiple systems.
Participating in all team engagement activities.
Meeting performance expectations.
Skills Required
Strong ability to multitask.
Basic use of Microsoft Word, Excel and Google Workspace.
Basic math skills are required — addition, subtraction, multiplication and division.
Communicate well both in writing and verbally.
Great interpersonal skills.
Retain knowledge easily.
Creative in problem solving.
Goal oriented.
Organized.
Skills Preferred
Spanish-speaking.
Experience Required
Previous two positions should each be at least one consecutive year in a fast‑paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Experience Preferred
Experience with participating in process improvement activities.
Education Required
High school diploma or equivalent.
Seniority Level
Mid‑Senior level.
Employment Type
Contract.
Job Function
Customer Service.
Industry: Government Administration.
Referrals increase your chances of interviewing at Axius Technologies Inc. by 2x.
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Axius Technologies Inc. Pay Range This range is provided by Axius Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $20.00/hr - $20.00/hr
Job Title Bilingual Call Center Agent
Location Phoenix, AZ 85007 (Remote)
Duration 6 Months
Remote Requirements 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.
Language Requirement Spanish-speaking
Experience Requirement
Candidates MUST have 1 year of recent call center experience.
Job Description
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
Answering incoming phone calls in a fast paced environment.
Resolving Tier 1 level issues.
Reviewing taxpayer accounts.
Verifying, gathering and simultaneously updating key information.
Educating taxpayers of online resources and current tax policies.
Submitting requests for payment arrangements.
Documenting actions taken into multiple systems.
Participating in all team engagement activities.
Meeting performance expectations.
Skills Required
Strong ability to multitask.
Basic use of Microsoft Word, Excel and Google Workspace.
Basic math skills are required — addition, subtraction, multiplication and division.
Communicate well both in writing and verbally.
Great interpersonal skills.
Retain knowledge easily.
Creative in problem solving.
Goal oriented.
Organized.
Skills Preferred
Spanish-speaking.
Experience Required
Previous two positions should each be at least one consecutive year in a fast‑paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Experience Preferred
Experience with participating in process improvement activities.
Education Required
High school diploma or equivalent.
Seniority Level
Mid‑Senior level.
Employment Type
Contract.
Job Function
Customer Service.
Industry: Government Administration.
Referrals increase your chances of interviewing at Axius Technologies Inc. by 2x.
#J-18808-Ljbffr