Heritage Auctions
Do you have experience in Collections? Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. For the past 47 years, Heritage Auctions has been the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.
BENEFITS:
Medical, Dental, and Vision coverage Paid time off 401k savings plans Daily Pay: Access your pay when you need it! COMPENSATION:
Commensurate based on experience
LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
SUMMARY: Performs collection activities to achieve department and company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage all phone calls and payments in an accurate, timely, and courteous manner Recognizing each account may require different handling, and each client is unique. Meticulously document all phone calls into the client database system on each client account. Interfaces heavily with various departments to determine the best client approach. Must communicate & follow up effectively with internal departments regarding customer accounts on a timely basis. Accountable for reducing delinquency for assigned accounts Reconciles customer disputes as they pertain to payment of outstanding balances that are due Enlists the efforts of the Client Services Department and senior management when necessary to accelerate the collections process. Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly Process payments, including documentation of all payment information into our client database system with great attention to detail Work extended hours and weekends at least twice a month (required) Performs other assigned tasks and duties necessary to support the Department.
EDUCATION and/or EXPERIENCE:
Must have a high school diploma. 3-5 years of high-volume collection experience preferred. Basic accounting knowledge is required.
SKILLS AND ABILITIES:
Must be able to multitask and adjust to new situations quickly; have excellent organizational and communication skills, both verbal and written; be highly detail-oriented and have a positive attitude; and be committed to providing excellent customer service.
PHYSICAL AND MENTAL DEMANDS: To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
Individuals must be able to work independently in a fast-paced, team-focused environment with tight turnaround deadlines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE About the company
Heritage Auctions is an American multi-national auction house based in Dallas, Texas. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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BENEFITS:
Medical, Dental, and Vision coverage Paid time off 401k savings plans Daily Pay: Access your pay when you need it! COMPENSATION:
Commensurate based on experience
LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane
SUMMARY: Performs collection activities to achieve department and company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage all phone calls and payments in an accurate, timely, and courteous manner Recognizing each account may require different handling, and each client is unique. Meticulously document all phone calls into the client database system on each client account. Interfaces heavily with various departments to determine the best client approach. Must communicate & follow up effectively with internal departments regarding customer accounts on a timely basis. Accountable for reducing delinquency for assigned accounts Reconciles customer disputes as they pertain to payment of outstanding balances that are due Enlists the efforts of the Client Services Department and senior management when necessary to accelerate the collections process. Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly Process payments, including documentation of all payment information into our client database system with great attention to detail Work extended hours and weekends at least twice a month (required) Performs other assigned tasks and duties necessary to support the Department.
EDUCATION and/or EXPERIENCE:
Must have a high school diploma. 3-5 years of high-volume collection experience preferred. Basic accounting knowledge is required.
SKILLS AND ABILITIES:
Must be able to multitask and adjust to new situations quickly; have excellent organizational and communication skills, both verbal and written; be highly detail-oriented and have a positive attitude; and be committed to providing excellent customer service.
PHYSICAL AND MENTAL DEMANDS: To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
Individuals must be able to work independently in a fast-paced, team-focused environment with tight turnaround deadlines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE About the company
Heritage Auctions is an American multi-national auction house based in Dallas, Texas. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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