StandardAero
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Success Leader, you will act as a liaison between operations, engineering, materials, sales and the customer to define, create and maximize value for both the end customer and the business, while maintaining a high-quality product/service and delivery. You will also act as a coordinator and project manager for commercial activities related to the customer’s relationship, account and MRO event/transaction within the Business.
What You’ll do: Customer Relationship Management
Customer communication and managing customer expectations: Acts as the primary channel throughout the customer journey once work is secured (e.g., customer onboarding, requirements gathering, reports, visits, customer updates, etc.).
Managing customer experience and satisfaction: Listening to and capturing customer’s feedback, ensuring a smooth customer experience, and uses this information to cultivate customer loyalty and improve StandardAero’s overall service offering
Account and MRO Event Management
Coordinating supporting services required for the engine MRO event if needed (e.g., logistics, rentals, field service work, component repairs, consignment inventory, etc.)
Coordinating commercial activities to ensure satisfactory execution of the MRO event (e.g. contract flow down, translating customer requirements, work scope definition, etc.)
Coordinating and validating fulfillment of technical requirements regarding the MRO event (e.g., customer/commercial and airworthiness reports, technical documentation, etc.)
Prepares and present customer estimates and invoices, managing customer expectations with respect to costs and resolving any issues as they arise
Maintains data in the internal applications/ systems (e.g., ERP (SA Menu), Customer RelationshipManagement (CRM) or SalesForce.com (SFDC) database, etc.)
Financial Accountability
Actively managing the costs and financial performance of the MRO event/ transaction as it flows through the shop, while maintaining accuracy and compliance
Understands high-level business strategy and financial targets as it applies to the customer, working to find innovative solutions to meet or exceed them
Technical Data Management & Knowledge
Understands technical data and their applicability to the transaction and customer (e.g., OEM documents/portals, Transport Authority regulations, internal quality documents, etc.)
Understands the LEAP Engine OEM and customer-specific maintenance requirements
General
Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
Measures relevant KPIs, and drives continuous improvement
Carries out additional projects as assigned
What skills you'll use: Required Qualifications: Leadership & Interpersonal Skills
Demonstrated experience in customer facing roles and/or managing multiple stakeholders with complex, potentially conflicting requirements and interests.
Demonstrated experience and proficiency with negotiation, influencing others, conflict resolution and customer service.
Strong communication skills, both written and oral
Strong planning, organizational, analytical, decision making and problem-solving skills
Strong interpersonal and teamwork skills – demonstrates patience, tact and empathy when working with others; values participation and feedback; uses collaborative approach
Demonstrates proactiveness, self-motivated and desire for life-long learning
Technical & Business Acumen
Experience working with technical data from OEMs and Transport Authorities.
Financial acumen with proficiency in use of Microsoft Excel.
Experience in using ERP and CRM systems.
Preferred Qualifications:
Post-secondary degree or diploma in business, engineering preferred; or equivalent combination of experience and education.
3 to 5+ years’ experience in customer facing or commercial role preferred
Experience in aviation or aviation maintenance (aircraft, engines, components, etc.) environment preferred
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
#J-18808-Ljbffr
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Success Leader, you will act as a liaison between operations, engineering, materials, sales and the customer to define, create and maximize value for both the end customer and the business, while maintaining a high-quality product/service and delivery. You will also act as a coordinator and project manager for commercial activities related to the customer’s relationship, account and MRO event/transaction within the Business.
What You’ll do: Customer Relationship Management
Customer communication and managing customer expectations: Acts as the primary channel throughout the customer journey once work is secured (e.g., customer onboarding, requirements gathering, reports, visits, customer updates, etc.).
Managing customer experience and satisfaction: Listening to and capturing customer’s feedback, ensuring a smooth customer experience, and uses this information to cultivate customer loyalty and improve StandardAero’s overall service offering
Account and MRO Event Management
Coordinating supporting services required for the engine MRO event if needed (e.g., logistics, rentals, field service work, component repairs, consignment inventory, etc.)
Coordinating commercial activities to ensure satisfactory execution of the MRO event (e.g. contract flow down, translating customer requirements, work scope definition, etc.)
Coordinating and validating fulfillment of technical requirements regarding the MRO event (e.g., customer/commercial and airworthiness reports, technical documentation, etc.)
Prepares and present customer estimates and invoices, managing customer expectations with respect to costs and resolving any issues as they arise
Maintains data in the internal applications/ systems (e.g., ERP (SA Menu), Customer RelationshipManagement (CRM) or SalesForce.com (SFDC) database, etc.)
Financial Accountability
Actively managing the costs and financial performance of the MRO event/ transaction as it flows through the shop, while maintaining accuracy and compliance
Understands high-level business strategy and financial targets as it applies to the customer, working to find innovative solutions to meet or exceed them
Technical Data Management & Knowledge
Understands technical data and their applicability to the transaction and customer (e.g., OEM documents/portals, Transport Authority regulations, internal quality documents, etc.)
Understands the LEAP Engine OEM and customer-specific maintenance requirements
General
Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
Measures relevant KPIs, and drives continuous improvement
Carries out additional projects as assigned
What skills you'll use: Required Qualifications: Leadership & Interpersonal Skills
Demonstrated experience in customer facing roles and/or managing multiple stakeholders with complex, potentially conflicting requirements and interests.
Demonstrated experience and proficiency with negotiation, influencing others, conflict resolution and customer service.
Strong communication skills, both written and oral
Strong planning, organizational, analytical, decision making and problem-solving skills
Strong interpersonal and teamwork skills – demonstrates patience, tact and empathy when working with others; values participation and feedback; uses collaborative approach
Demonstrates proactiveness, self-motivated and desire for life-long learning
Technical & Business Acumen
Experience working with technical data from OEMs and Transport Authorities.
Financial acumen with proficiency in use of Microsoft Excel.
Experience in using ERP and CRM systems.
Preferred Qualifications:
Post-secondary degree or diploma in business, engineering preferred; or equivalent combination of experience and education.
3 to 5+ years’ experience in customer facing or commercial role preferred
Experience in aviation or aviation maintenance (aircraft, engines, components, etc.) environment preferred
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
#J-18808-Ljbffr