Kaizen Approach, Inc.
Overview
Are you ready for a rewarding opportunity with a company that values your contributions? We are currently hiring a Help Desk Specialist to support our mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications.
Responsibilities
Provide Tier 1 help desk support to end users.
Troubleshoot general IT-related issues.
Utilize technical directories and virtual resources to assist end users.
Respond to mission-critical needs on an on-call basis (10%).
Qualifications
Experience troubleshooting general IT related issues.
Good communication and writing skills.
Familiarity with LAN/WAN terminologies.
Familiarity with basic hardware terminologies.
High School diploma or GED.
Active TS/SCI clearance with Polygraph.
Highly Preferred
Familiarity with COTS and GOTS applications.
Experience providing Tier 1 or Tier 2 Help Desk support.
Experience troubleshooting through technical directories and virtual resources.
A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university.
About Kaizen Approach We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees’ skills current and their companies protected.
Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.
Compensation and Benefits The salary range for this position:
$55,000 - $65,000
Premium Healthcare
4 Weeks of PTO
11 Paid Holidays
Gifted 401k
Profit Sharing
Paid Training and Admin Time
Vaccination Policy Kaizen Approach, Inc. (“Kaizen”) requires all staff to be vaccinated against COVID-19. As a prospective and/or a new employee, you will be required to comply with Kaizen and customer vaccination protocols. Proof of full vaccination is required before employment. Reasonable accommodations may be provided absent undue hardship, including adjustments to policies to accommodate sincerely held religious beliefs or practices.
Work Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Computer and Network Security, Computer Networking Products, Software Development
Referrals increase your chances of interviewing at Kaizen Approach, Inc. by 2x.
Locations: Linthicum Heights, MD
#J-18808-Ljbffr
Responsibilities
Provide Tier 1 help desk support to end users.
Troubleshoot general IT-related issues.
Utilize technical directories and virtual resources to assist end users.
Respond to mission-critical needs on an on-call basis (10%).
Qualifications
Experience troubleshooting general IT related issues.
Good communication and writing skills.
Familiarity with LAN/WAN terminologies.
Familiarity with basic hardware terminologies.
High School diploma or GED.
Active TS/SCI clearance with Polygraph.
Highly Preferred
Familiarity with COTS and GOTS applications.
Experience providing Tier 1 or Tier 2 Help Desk support.
Experience troubleshooting through technical directories and virtual resources.
A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university.
About Kaizen Approach We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees’ skills current and their companies protected.
Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.
Compensation and Benefits The salary range for this position:
$55,000 - $65,000
Premium Healthcare
4 Weeks of PTO
11 Paid Holidays
Gifted 401k
Profit Sharing
Paid Training and Admin Time
Vaccination Policy Kaizen Approach, Inc. (“Kaizen”) requires all staff to be vaccinated against COVID-19. As a prospective and/or a new employee, you will be required to comply with Kaizen and customer vaccination protocols. Proof of full vaccination is required before employment. Reasonable accommodations may be provided absent undue hardship, including adjustments to policies to accommodate sincerely held religious beliefs or practices.
Work Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Computer and Network Security, Computer Networking Products, Software Development
Referrals increase your chances of interviewing at Kaizen Approach, Inc. by 2x.
Locations: Linthicum Heights, MD
#J-18808-Ljbffr