Service Desk Technician

The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background. Responsibilities:

Provide technical support to end-users via phone, email, or in-person Troubleshoot and resolve hardware and software issues Escalate complex problems to higher-level support teams Document and track all support requests and resolutions in a ticketing system Install, configure, and maintain hardware and software Assist with the setup and maintenance of network and server infrastructure Provide training and support to end-users on new hardware and software Stay up-to-date with the latest technology trends and advancements Requirements:

Associate's or Bachelor's degree in Computer Science or related field 2+ years of experience in a technical support role Excellent communication and customer service skills Strong technical background in hardware, software, and networking Experience with ticketing systems and remote support tools Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to prioritize and manage multiple tasks and projects

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